JUNIOR EXECUTIVE, TECHNICAL SUPPORT (KPJHQ)

KPJ Selangor Specialist Hospital; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare institution in Dubai is seeking an IT Support Specialist to manage end-user devices and ensure optimal performance of IT infrastructure. Responsibilities include troubleshooting, system maintenance, vendor coordination, and support for meetings. Ideal candidates should have experience in managing IT assets and M365. The role offers an opportunity to work in a dynamic healthcare environment.

Responsibilities

• Install, configure, and troubleshoot end-user devices and peripheral components.
• Perform troubleshooting to diagnose and resolve problems.
• Coordinate with suppliers/vendors on hardware and software issues.
• Provide orientation and guidance to users on computer equipment.
• Manage IT requirements for meetings, events, and conferences.
• Perform regular system maintenance, updates, and patches.
• Maintain and manage M365 including email and Office 365.

Job description

Responsibilities

• Install, configure, and troubleshoot end-user devices and peripheral components including computers, laptops, mobile devices, printers, projectors, and video conferencing systems
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, etc.)
• Coordinate, follow-up, and settle with suppliers/vendors on issues arising from hardware, software, repair, maintenance contract, and warranty claims to ensure all IT equipment is well maintained
• Provide orientation and guidance to users on how to operate computer equipment
• Manage and coordinate the IT requirement for online, offline, and hybrid meetings, events, and conferences
• Manage and coordinate any requirement for end-user devices
• Perform regular system maintenance, updates, and patches to ensure optimal performance and security
• Maintain and managed M365 including email and Office 365
• Proactively monitor and manage the server, network, and internet access
• Maintain and manage the server room facilities and infrastructure
• Involved in creating and maintaining technical documentation, policy and procedure
• Maintain and update the IT asset inventory and contract
• Maintain and update the End-user baseline documentation
• Maintain and update policy, process, and procedure documentation.
• To support the KPJ Group of Hospitals and Companies when needed
• To assist GTS Infra Systems and Network Engineer when required
• Participate in 24x7 on-call support based on a team rotation schedule