Junior Engineer

Unilabs Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the UAE is seeking a motivated Junior Engineer to join their IT support team. This role offers the chance to engage with a range of technological challenges and responsibilities such as troubleshooting and user support, while also contributing to documentation and knowledge base creation. Candidates should have a relevant degree, experience in IT support, and possess strong problem-solving and communication skills to thrive in a dynamic environment.

Qualifications

• 2-5 years of experience in an IT support/helpdesk environment.
• Healthcare experience will be a plus.
• IT certifications such as CompTIA A+, Network+, or MCITP.

Responsibilities

• Provide first-level contact and problem resolution for users via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network-related issues.
• Assist with onboarding/offboarding of employees.

Skills

Problem-solving

Communication

Customer service orientation

Time management

Education

Associate’s or Bachelor's degree in Computer Science or Information Technology

Tools

Microsoft 365

Active Directory

Zoho Desk

Jira

ServiceNow

Zendesk

Job description

We are seeking a motivated and detail-oriented Junior Engineer to join our growing technology team. This is an excellent opportunity for someone looking to grow in the IT field and gain hands-on experience in a fast-paced, supportive environment.

Key Responsibilities:

• Provide first-level contact and problem resolution for users via phone, email, chat, or ticketing system.
• Troubleshoot hardware, software, and network-related issues on desktops, laptops, mobile devices, and printers.
• Escalate unresolved issues to higher-level support or relevant departments.
• Maintain accurate documentation of user issues, troubleshooting steps, and resolutions in the helpdesk system.
• Assist with onboarding/offboarding of employees (e.g., setting up accounts, configuring equipment).
• Install, configure, and update software and operating systems.
• Support remote and in-office users across multiple locations if required.
• Follow standard procedures for proper escalation of unresolved issues.
• Contribute to the creation and maintenance of knowledge base articles

Qualification & Experience:

• Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• 2-5 years of experience in an IT support/helpdesk environment.
• Solid knowledge of Windows
• Familiarity with Microsoft 365, Active Directory, and common business applications.
• Excellent problem-solving and communication skills.
• Ability to manage time effectively and handle multiple priorities.
• Strong customer service orientation.
• Healthcare exp will be a plus.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified IT Professional (MCITP).
• Experience with ticketing systems like Zoho Desk, Jira, ServiceNow, or Zendesk.
• Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).