Junior Customer Excellence Associate

Sarwa; Abu Dhabi; Remote; AED 40,000 - 50,000; Full time

Job summary

A leading company in the banking and broking sector is seeking a Junior Customer Excellence Associate. This role involves managing customer inquiries through various channels, ensuring satisfaction, and adhering to compliance standards. The ideal candidate is an excellent communicator, detail-oriented, and capable of multitasking in a dynamic environment. Join a supportive team that values growth and offers a flexible work environment.

Benefits

Remote-first and flexible work environment

Great company healthcare package

Learning and development budget

Qualifications

• Excellent communicator in English and Arabic.
• High attention to detail.
• Ability to manage time effectively.

Responsibilities

• Manage large amounts of tickets via WhatsApp, email, and phone calls.
• Assist clients in operational and troubleshooting tasks.
• Ensure compliance with regulatory guidelines.

Skills

Communication

Attention to Detail

Multitasking

Education

BSc/BA in Finance

Job description

• An excellent communicator in English and Arabic! You love to talk to people and understand the value of good communication skills.
• You're comfortable with change and constantly find ways to be proactive and get things done on your own.
• You pick up things quickly and do what is necessary to learn concepts and tools you are unfamiliar with.
• High attention to detail - you always catch mistakes such as typos, no matter how minor
• You can multitask, prioritize, and manage time effectively
• You have a BSc/BA in finance or a related field

What you'll do

• Manage large amounts of tickets via incoming WhatsApp, email, and phone calls.
• Escalate and route client concerns to the appropriate team, and follow up to ensure they are solved.
• Assist clients in operational and troubleshooting tasks.
• Act as the internal voice of the customer, and vocalize customer pain points.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers and achieve world-class customer satisfaction ratings.
• Ensure that the work undertaken complies with regulatory guidelines issued by the compliance department.

Some of our benefits:

• Remote-first and flexible work environment
• Diverse, driven and supportive team with a positive work atmosphere (one of our core values)
• A culture of growth - being mentored, coached and supported to grow in your career
• Great company healthcare package
• Learning and development budget
• No fees on Sarwa's products

Company Industry

• Banking
• Broking

Department / Functional Area

• Helpdesk
• Customer Service
• Telecalling

Keywords

• Junior Customer Excellence Associate

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]