Junior Assistant Purser (Japanese Speaker)

Cruise Academy; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A maritime training institution in Dubai is looking for a Junior Assistant Purser who is fluent in Japanese and English to join the Guest Services team on a five-star cruise ship. The role involves providing exceptional service to guests, handling inquiries, and resolving complaints. Candidates should have at least one year of hospitality experience and a proactive service mindset. This position offers shared cabin accommodation and follows a 6-month onboard contract with 2 months of vacation.

Benefits

Shared cabin accommodation

Rolling contracts with vacation periods

Qualifications

• Minimum 1 year experience in a guest-facing front desk or reception role in a 4 or 5-star hotel, resort, or cruise ship.
• Fluent in Japanese and English (spoken and written).
• Proficient in MS Office, Outlook, and standard online tools.

Responsibilities

• Provide friendly and professional assistance to Japanese-speaking passengers.
• Hold visible Guest Services desk hours to answer inquiries.
• Resolve guest complaints empathetically and follow up for satisfaction.

Skills

Guest-facing experience

Bilingual communication (Japanese and English)

Proficiency in MS Office

Service mindset

Adaptability to multicultural environments

Education

Graduate of hotel or business school

Job description

Overview

Straight Talk. Real Experience. No Bull-ship.

At Cruise Academy, we don’t just teach it - we’ve lived it. Founded in 2017 by seafarers for seafarers, we specialize in maritime training and shipboard recruitment for the global cruise industry.

We tell it like it is - the good, the bad, and the downright exhausting. No sugarcoating, no sales pitch - just real, honest insights from those who’ve been there. Because you deserve to know exactly what to expect before stepping onboard.

We are MLC Certified and proudly audited and approved by the UK Maritime & Coastguard Agency, ensuring the highest standards in training, recruitment, and compliance.

If you\'re serious about a career at sea, we’ll get you there - the right way.

Position Summary

Junior Assistant Purser – Japanese Speaking

We are looking for a friendly, guest-focused Japanese speaking Junior Assistant Purser to join the Guest Services team onboard a five star cruise ship. This role plays a vital part in supporting Japanese-speaking guests by delivering exceptional service, clear communication, and cultural understanding. You’ll be a visible, welcoming presence at the Guest Services desk, resolving queries, assisting with onboard information, and ensuring a seamless guest experience in both Japanese and English.

This is a fantastic opportunity for someone with strong hospitality experience, bilingual communication skills, and a passion for working at sea.

Key Responsibilities

• Provide friendly and professional assistance to Japanese-speaking passengers and support the wider Guest Services team.


• Hold visible Guest Services desk hours to answer general inquiries and socialize with passengers.


• Resolve guest complaints empathetically and follow up personally to ensure satisfaction.


• Translate documents and assist in communication between departments and Japanese-speaking guests.


• Maintain accurate documentation in the Passenger in Focus system and keep supervisors informed.


• Represent the company\'s core values with professionalism, cultural sensitivity, and service excellence.

Essential Skills, Knowledge and Expertise

• Minimum 1 year experience in a guest-facing front desk or reception role in a 4 or 5-star hotel, resort, or cruise ship.


• Fluent in Japanese and English (spoken and written).


• Proficient in MS Office, Outlook, and standard online tools.


• Friendly and caring communicator with a proactive service mindset.


• Able to adapt to a multicultural environment and remain calm under pressure.


• Graduate of a hotel or business school (preferred).

Contract Details

• 6 : 2 (Rolling contracts of 6 consecutive months onboard the ship, followed by 2 months of vacation).


• Shared cabin accommodation