Join our Amazing team @ Burhani Managed IT Services -Dubai

Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science(Technology)

Position - L2 Field Support Engineer - Dubai and India

Location: Work From Home (Permanent) OR work from Office in Dubai (your choice!)

What You’ll Need:

• Expertise in server setup from scratch
• Proficiency in SharePoint & OneDrive
• Experience with Microsoft 365 email migration
• Strong knowledge of Windows OS (8 to 11) & MacBook troubleshooting
• Ability to set up firewalls from scratch
• Basic PC troubleshooting skills
• Familiarity with cloud solutions & antivirus software

Burhani Managed IT Services is a global business technology services provider located in Dubai, specializing in Microsoft Dynamics 365, Modern Work & Power Platform. Our deep expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses, helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services.

Role Overview (L2 Field Support Executive – Dubai)

Responsibilities:

• Troubleshoot and resolve IT issues, provide training on new technologies, and support stakeholders with effective communication.
• Address customer issues via phone, email, and web portal, adhering to SLAs.
• Document technical issues and contribute to the support knowledgebase.
• Stay updated on products and services to provide accurate assistance.
• Collaborate with company divisions to resolve customer concerns proactively.

Qualifications:

• Strong analytical, troubleshooting, and communication skills.
• Experience in IT support, training staff, and managing complex technical issues.
• Bachelor's or master's in IT or related field, MCSA preferred.
• Familiarity with Microsoft 365, server OS, virtualization (VMware/Hyper-V), firewalls, backups, and endpoint security.
• Prior experience with Managed Service Providers is a plus.

Work Culture:

• Encourages personal growth, creativity, and a client-centric approach.
• Supportive of career development and teamwork.
• Location: Dubai, UAE
• Job Type: Onsite/Field Support
• Experience: 2+ years
• Salary: Based on experience

How to Apply:

Why Join Us? Be part of a forward-thinking company that values innovation and offers a flexible working environment!

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BURHANI COMPUTERS TRADING LLC Dubai, UAE

Yasmeen Shajapurwala - Manager - HR

Office No. 408, Platinum Business Tower, (Near NMC Hospital, Dubai, United Arab Emirates (UAE)

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