Join our Amazing team @ Burhani Managed IT Services -Dubai

BURHANI COMPUTERS TRADING LLC Dubai, UAE; Dubai; Hybrid; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled L2 Field Support Engineer to join their dynamic team in Dubai. This role offers the flexibility of working from home or in-office, allowing you to choose your preferred work environment. You will be responsible for troubleshooting IT issues, providing training, and ensuring effective communication with stakeholders. Join a forward-thinking company that values innovation and offers a supportive culture for personal growth and career development. If you have a passion for technology and a commitment to excellence, this opportunity is perfect for you.

Qualifications

• 2+ years of experience in IT support and troubleshooting.
• Strong analytical and communication skills are essential.

Responsibilities

• Troubleshoot IT issues and provide training on new technologies.
• Document technical issues and contribute to the support knowledgebase.

Skills

Server setup expertise

SharePoint proficiency

Microsoft 365 email migration

Windows OS troubleshooting

MacBook troubleshooting

Firewall setup

Basic PC troubleshooting

Cloud solutions familiarity

Antivirus software knowledge

Education

Bachelor in Computer Application

Bachelor of Technology/Engineering

Bachelor of Science(Technology)

MCSA preferred

Tools

Microsoft 365

VMware

Hyper-V

Job description

Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science(Technology)

Position - L2 Field Support Engineer - Dubai and India

Location: Work From Home (Permanent) OR work from Office in Dubai (your choice!)

What You’ll Need:

• Expertise in server setup from scratch
• Proficiency in SharePoint & OneDrive
• Experience with Microsoft 365 email migration
• Strong knowledge of Windows OS (8 to 11) & MacBook troubleshooting
• Ability to set up firewalls from scratch
• Basic PC troubleshooting skills
• Familiarity with cloud solutions & antivirus software

Burhani Managed IT Services is a global business technology services provider located in Dubai, specializing in Microsoft Dynamics 365, Modern Work & Power Platform. Our deep expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses, helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services.

Role Overview (L2 Field Support Executive – Dubai)

Responsibilities:

• Troubleshoot and resolve IT issues, provide training on new technologies, and support stakeholders with effective communication.
• Address customer issues via phone, email, and web portal, adhering to SLAs.
• Document technical issues and contribute to the support knowledgebase.
• Stay updated on products and services to provide accurate assistance.
• Collaborate with company divisions to resolve customer concerns proactively.

Qualifications:

• Strong analytical, troubleshooting, and communication skills.
• Experience in IT support, training staff, and managing complex technical issues.
• Bachelor's or master's in IT or related field, MCSA preferred.
• Familiarity with Microsoft 365, server OS, virtualization (VMware/Hyper-V), firewalls, backups, and endpoint security.
• Prior experience with Managed Service Providers is a plus.

Work Culture:

• Encourages personal growth, creativity, and a client-centric approach.
• Supportive of career development and teamwork.
• Location: Dubai, UAE
• Job Type: Onsite/Field Support
• Experience: 2+ years
• Salary: Based on experience

How to Apply:

Why Join Us? Be part of a forward-thinking company that values innovation and offers a flexible working environment!

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BURHANI COMPUTERS TRADING LLC Dubai, UAE

Yasmeen Shajapurwala - Manager - HR

Office No. 408, Platinum Business Tower, (Near NMC Hospital, Dubai, United Arab Emirates (UAE)

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