Join our Amazing team @ Burhani Managed IT Services -Dubai

BURHANI COMPUTERS TRADING LLC Dubai, UAE; Dubai; Hybrid; AED 35,000 - 55,000; Full time

Job summary

A leading IT services provider in Dubai seeks an L2 Field Support Engineer. The candidate will troubleshoot IT issues, support stakeholders, and manage customer inquiries. With a focus on personal growth and a client-centric approach, this role offers flexibility and opportunities for career development.

Benefits

Continuous learning and training

Performance incentives

Paid vacations

Monthly perks

Office events

Employment visa coverage

Qualifications

• 2+ years of IT support experience.
• Experience in managing complex technical issues.
• Familiarity with cloud solutions and endpoint security.

Responsibilities

• Troubleshoot and resolve IT issues for customers.
• Document technical issues and assist in process improvements.
• Provide training on new technologies.

Skills

Troubleshooting

Analytical skills

Communication

Education

Bachelor's or Master's in IT or related field

MCSA preferred

Tools

Microsoft 365

VMware/Hyper-V

Firewalls

Job description

Bachelors in Computer Application, Bachelor of Technology/Engineering, Bachelor of Science(Technology), Bachelor of Commerce

Nationality

Male

Vacancy

Job Description

Position - L2 field Support Engineer - Dubai and India

Location: Work From Home ( Permanent ) OR work from Office in Dubai (your choice!)

What You’ll Need:

Expertise in server setup from scratch

Proficiency in SharePoint & OneDrive

Experience with Microsoft 365 email migration

Strong knowledge of Windows OS (8 to 11) & MacBook troubleshooting

Ability to set up firewalls from scratch

Basic PC troubleshooting skills

Familiarity with cloud solutions & antivirus software

Burhani Managed IT Services is a global business technology services provider located in Dubai, specializing in Microsoft Dynamics 365, Modern Work & Power Platform. Our deep expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses, helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services.

Desired Candidate Profile

Role Overview (L2 Field Support Executive – Dubai)

Responsibilities:

• Troubleshoot and resolve IT issues, provide training on new technologies, and support stakeholders with effective communication.
• Address customer issues via phone, email, and web portal, adhering to SLAs.
• Document technical issues and contribute to the support knowledgebase.
• Stay updated on products and services to provide accurate assistance.
• Collaborate with company divisions to resolve customer concerns proactively.

Qualifications:

• Strong analytical, troubleshooting, and communication skills.
• Experience in IT support, training staff, and managing complex technical issues.
• Bachelor's or master's in IT or related field, MCSA preferred.
• Familiarity with Microsoft 365, server OS, virtualization (VMware/Hyper-V), firewalls, backups, and endpoint security.
• Prior experience with Managed Service Providers is a plus.
• Continuous learning, vendor-led training, competitive salaries, performance incentives, paid vacations, monthly perks, and office events.
• Employment visa and exam fee coverage for certifications.

Work Culture:

• Encourages personal growth, creativity, and a client-centric approach.
• Supportive of career development and teamwork.
• Location: Dubai, UAE
• Job Type: Onsite/Field Support
• Experience: 2+ years
• Salary: Based on experience

How to Apply:

� Why Join Us? Be part of a forward-thinking company that values innovation and offers a flexible working environment!

Please mention Current and Expected salary

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BURHANI COMPUTERS TRADING LLC Dubai, UAE

Burhani Managed IT Services is a global business technology services provider located in Dubai, specializing in Microsoft Dynamics 365, Modern Work & Power Platform. Our deep expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses, helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services.

BURHANI COMPUTERS TRADING LLC Dubai, UAE

Burhani Managed IT Services is a global business technology services provider located in Dubai, specializing in Microsoft Dynamics 365, Modern Work & Power Platform. Our deep expertise in Infrastructure Modernisation, Intelligent Business Applications & Data Analytics delivers unparalleled potential for businesses, helping organizations accelerate Digital Transformation through Integrated Cloud Technologies supported by Reliable, Responsive and Cost-effective Managed Services.

Read More

Yasmeen Shajapurwala - Manager - HR

Office No. 408, Platinum Business Tower ,(Near NMC Hospital, Dubai, United Arab Emirates (UAE)

https://www.burhani.co