JIRA Administrator and Configurator

Stellar Technologies; Ras Al Khaimah; On-site; AED 180,000 - 240,000; Full time

Job summary

Stellar Technologies, a UAE-based IT and digital solutions provider, is seeking a hands-on JIRA Administrator to own our JIRA environment end-to-end—from implementation and configuration to training and post-go-live support. You’ll translate how our teams work (Waterfall and Agile) into a scalable, governed JIRA solution, sitting with stakeholders to deliver dashboards, workflows, and templates.

This role is based in Ras Al Khaima with a hybrid delivery model and close collaboration with IT

Qualifications

• Bachelor’s degree in Computer Science, MIS, Information Technology, Business Information Systems, or equivalent.
• Minimum 7 years of JIRA configuration and administration experience.
• At least 5 full-lifecycle JIRA implementations across Scrum, Kanban (company-managed), and Team-managed (portfolio) project types.
• Hands-on experience with JIRA workflows, schemes, and automation rules.
• Strong grasp of JIRA implementation methodologies and best practices.
• Experience integrating JIRA with AI-powered tools is a plus.

Responsibilities

• Executive & Portfolio Dashboards Build and maintain an executive-level dashboard that rolls up multiple projects into one leadership view, plus dedicated Project Manager dashboards for day-to-day tracking.
• Critical Path Visualization Configure critical path tracking for our Kanban-Waterfall hybrid projects, using JIRA’s native capabilities, plugins, or custom reporting.
• Hybrid Delivery Model Setup Design and maintain our hybrid model in JIRA: Requirements & Design → Waterfall; Development → Agile (Sprint-based); SIT & UAT → Waterfall.
• Workflow Schemes & Field Configuration Manage workflow schemes, issue types, screens, and field configurations across Scrum and hybrid projects, keeping everything consistent with governance standards.
• Standard Project Templates Build and maintain a standard project template for consistent use across all Waterfall projects.
• Reporting Build and maintain custom reports and dashboards covering project progress, sprint metrics, milestone status, testing progress, portfolio KPIs, and executive summaries.

Skills

Stakeholder communication

Cross-functional collaboration

Agile/Scrum

Waterfall experience

Documentation

Education

Bachelor’s degree or equivalent in CS/IT/IS

Tools

JIRA Cloud

JIRA Data Center

JIRA Software

JIRA Service Management

Confluence

JIRA Automation

REST APIs

Job description

About Stellar

Stellar Information Technologies is a Dubai-based technology staffing and digital innovation company serving 80+ clients across the GCC. We’re building out our internal delivery infrastructure to support hybrid Agile/Waterfall project execution across our client engagements — and we need someone who can own JIRA end-to-end to make that happen.

About Stellar

Stellar Information Technologies is a Dubai-based technology staffing and digital innovation company serving 80+ clients across the GCC. We’re building out our internal delivery infrastructure to support hybrid Agile/Waterfall project execution across our client engagements — and we need someone who can own JIRA end-to-end to make that happen.

Role Overview

We’re hiring a JIRA Administrator and Configurator to take full ownership of Stellar’s JIRA environment — from implementation and configuration through training and post go-live support. This isn’t a support-desk role. You’ll be the person who translates how our teams actually deliver work (a mix of Waterfall and Agile, often within the same project) into a JIRA setup that just works — for the developers in the sprint, the PMs tracking milestones, and leadership looking at the portfolio view.

You’ll need strong hands-on JIRA configuration expertise, an eye for how AI-enabled tools and Confluence fit into the workflow, and the ability to sit with business stakeholders and turn “here’s what we need” into a scalable, governed JIRA solution.

What You’ll Own

• Executive & Portfolio Dashboards Build and maintain an executive-level dashboard that rolls up multiple projects into one leadership view, plus dedicated Project Manager dashboards for day-to-day tracking.
• Critical Path Visualization Configure critical path tracking for our Kanban-Waterfall hybrid projects, using JIRA’s native capabilities, plugins, or custom reporting.
• Hybrid Delivery Model Setup Design and maintain our hybrid model in JIRA:
• Requirements & Design → Waterfall
• Development → Agile (Sprint-based)
• SIT & UAT → Waterfall
• Workflow Schemes & Field Configuration Manage workflow schemes, issue types, screens, and field configurations across Scrum and hybrid projects, keeping everything consistent with governance standards.
• Standard Project Templates Build and maintain a standard project template for consistent use across all Waterfall projects.
• Reporting Build and maintain custom reports and dashboards covering project progress, sprint metrics, milestone status, testing progress, portfolio KPIs, and executive summaries.

What You Bring

Experience & Education

• Bachelor’s degree in Computer Science, MIS, Information Technology, Business Information Systems, or equivalent
• Minimum 7 years of JIRA configuration and administration experience
• At least 5 full-lifecycle JIRA implementations across Scrum, Kanban (company-managed), and Team-managed (portfolio) project types
• Hands-on experience with JIRA workflows, schemes, and automation rules
• Strong grasp of JIRA implementation methodologies and best practices
• Government/public sector experience in service process design across Waterfall and Agile is a plus
• Experience integrating JIRA with AI-powered tools is a plus

Technical Skills

• Strong hands-on JIRA administration (Cloud and/or Data Center) — users, groups, roles, permissions
• Expertise configuring workflows, workflow schemes, issue types, screens, screen schemes, and field configurations
• Hands-on experience with JIRA Software (Scrum & Kanban), JIRA Service Management, and JIRA Work Management
• Experience with Advanced Roadmaps for cross-project/program-level portfolio planning
• Strong JQL skills for filters, dashboards, and custom reports
• Experience building dashboards, gadgets, and reports (burndown, velocity, sprint, milestone, executive-level)
• Experience configuring permission, notification, and security schemes in line with governance requirements
• Working knowledge of JIRA Automation (rules, triggers, conditions, actions)
• Experience integrating JIRA with Confluence, other Atlassian products, and third-party/AI-enabled tools (Slack/Teams, AI assistants and plugins)
• Familiarity with the Atlassian Marketplace and evaluating/installing/configuring add-ons
• Groovy scripting and ScriptRunner experience is a plus
• Understanding of REST APIs for external system integration
• Experience with user provisioning/authentication (SSO/SAML, LDAP/Active Directory)
• Experience with data migration, import/export, and JIRA instance consolidation or upgrades
• Solid grasp of Agile (Scrum/Kanban) and Waterfall methodologies, and ability to configure JIRA for hybrid delivery

Soft Skills & Language

• Strong communication and stakeholder management skills
• Strong presentation and business writing skills
• Ability to work across business users, technical teams, and project managers
• Ability to translate complex requirements into practical solution options
• Arabic and English proficiency for business communication and documentation

Preferred Certifications

• Atlassian Certified Jira Administrator, Atlassian Certified Professional, or equivalent
• Soft skills training in communication, presentation, or stakeholder management

Job Category: IT Operations

Job Type: Full Time

Job Location: Ras Al Khaima