Jewellery Sales Executive

Bafleh Jewellery LLC; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading jewellery retailer in Dubai as a Sales Associate, where you'll engage with customers and provide expert product recommendations. In this role, you'll leverage your sales skills and product knowledge to enhance the shopping experience, ensuring customer satisfaction and fostering long-term relationships. If you have a passion for Jewellery and a commitment to service excellence, we want to hear from you.

Qualifications

• Experience in customer service and sales preferred.
• Ability to understand customer needs and recommend appropriate products.
• Strong communication skills and a professional demeanor.

Responsibilities

• Engage with customers to understand their Jewellery needs.
• Provide personalized service and ensure customer satisfaction.
• Collaborate with team to meet sales targets and compliance.

Skills

Customer Engagement

Sales Skills

Product Knowledge

Relationship Building

Team Collaboration

Job description

Sales Generation: Proactively engage with customers to understand their needs and recommend products that meet their preferences and budget.

Customer Service: Provide personalized service to every customer, ensuring a positive shopping experience from initial contact through to post-purchase follow-up.

Product Knowledge: Develop a deep understanding of Bafleh Jewellery's product range, including materials, craftsmanship, and design trends, to effectively communicate the value proposition to customers.

Relationship Building: Build and maintain strong relationships with new and existing customers, fostering loyalty and repeat business.

Team Collaboration: Work closely with the sales team and management to achieve sales goals, contribute to product merchandising decisions, and participate in promotional activities.

Operational Excellence: Ensure compliance with company policies and procedures, including inventory management, sales reporting, and cash handling.

Greet the Customer:

Welcome customers to the Jewellery store with a friendly and professional manner.

Create a positive first impression by providing excellent customer service.

Find the Customer Needs:

Engage with customers to understand their preferences, style, and Jewellery requirements.

Ask open-ended questions to determine their tastes, occasion, and budget.

Use active listening skills to identify and anticipate customer needs.

Meet the Customer Needs:

Showcase a wide range of Jewellery products, highlighting their features and benefits.

Provide expert advice and recommendations to customers based on their preferences and requirements.

Assist customers in trying on different Jewellery pieces and provide guidance in making the right selection. Offer styling suggestions and insights to enhance the customer's overall experience.

Check the Service Result with the Customer:

Ensure that the customer is satisfied with their chosen Jewellery piece.

Address any concerns or issues promptly and effectively.

Seek feedback from customers to improve the quality of service.

Thank the Customer:

Express genuine gratitude to the customer for their purchase.

Provide information on any additional services or promotions that may be of interest to the customer.

Offer contact information for future assistance or follow-ups.

Maintain regular contact with customers to build long-term relationships.

Assist customers with Jewellery maintenance, repairs, and resizing services.

Handle any post-purchase inquiries, exchanges, or returns in a timely and efficient manner.

Coordinate with the relevant departments to ensure prompt delivery of special orders or custom-made Jewellery

Desired Candidate Profile

Prefer candidates from these locations: United Arab Emirates, India, Nepal and Sri Lanka

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2nd Floor, Hind Plaza Building No: 10 Gold Souq Extension, Deira. PO Box 13455. Dubai. UAE, Dubai, United Arab Emirates (UAE)