IVR Genesys Test Engineer - Banking Project

Expleo; Dubai; On-site; AED 150,000 - 200,000; Full time

Job summary

Expleo is seeking a Senior Test Engineer to validate and execute tests for Genesys DTMF IVR and AI conversational IVR in a banking project. The role involves collaborating with development and business teams, preparing testing documentation, and utilizing various testing tools. Candidates should possess a Bachelor's degree in Computer Science and have 3-6 years of relevant QA experience.

Qualifications

• 3-6+ years of manual and automated QA experience in contact center technologies.
• Strong understanding of Genesys architecture and IVR systems.
• Experience in test management and defect tracking tools.

Responsibilities

• Execute test cases for Genesys-based contact center solutions.
• Validate call flows, routing strategies, and IVR prompts.
• Conduct regression testing after system changes.

Skills

Genesys architecture

Testing Conversational IVR

Analytical skills

Communication skills

Education

Bachelor’s degree in Computer Science or Information Technology

ISTQB certification

Tools

Genesys Cloud

JIRA

Selenium

Cyara

Job description

Overview

Senior Test Engineer (Arabic & English) - Test Genesys DTMF IVR and AI conversational IVR for Banking Project

Responsibilities

• Execute test cases for Genesys-based contact center solutions (eg. DTMF IVR, routing, Conversational IVR, agent desktop reporting..)
• Validate Call flows, routing strategies, and IVR prompts against business requirements.
• Perform testing of voice, and digital interactions across channels and platforms
• Collaborate with developrs, and business teams to understand requirement and resolve issues
• Conduct regression testing after system changes or upgrades.
• Use tools such as Genesys Cloud, GC Admin, and other CX Tools for testing and validation
• Log, and track defectsusing tools like JIIRA, and participate in defect triage.
• Prepare test plan, document and report
• Support UAT and production validation efforts.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, or a related field.

ISTQB or similar certification is a plus

Essential skills

• Strong understanding of Genesys architecture, including routing, IVR and Speech analytics
• Hands on experience in testing Conversational IVR

Desired skills

• Good at developing testing dashboard, tracking bugs in JIRA..
• Good knowledge of test management and defect tracking tools
• Strong analytical and comminications skills
• Exposure to Automation tools such as Selenium, Cyara..
• Basic understanding of cloud platforms like AWS/Azure

Experience

• 3-6+ years of manual and automated QA experience for contact center technologies