IV Support Executive

The First Group; Dubai; On-site; USD 30,000 - 45,000; Full time

Job summary

A leading global property developer in Dubai is hiring an IV Support Executive to engage clients and prepare them for investment trips. The role involves assessing client suitability, ensuring their travel arrangements are smooth, and maximizing participation. Ideal candidates will have fluency in Arabic, French, and English, along with strong sales skills.

Qualifications

• Fluency in Arabic, French, and English required.
• Experience in outbound sales or telesales is highly desirable.

Responsibilities

• Contact and confirm clients booked for travel.
• Assess potential investors based on financial profiles.
• Work with internal teams to enhance client experience.

Skills

Communication

Persuasion

Problem Solving

Organizational Skills

Time Management

Job description

Overview

Headquartered in Dubai, UAE, The First Group is a dynamic, integrated global property developer with a diverse portfolio of upscale hotels, residential properties, F&B brands, and real estate asset management services. Since 2005, we have established a successful niche offering property investment opportunities in high-growth markets to clients from over 70 countries worldwide.

We were among the first to offer private investors the chance to purchase hotel guestrooms, suites, and serviced apartments in prime locations across Dubai. Our success is supported by numerous International Property awards and strategic partnerships with companies such as Wyndham Hotel Group, Millennium Hotels, Emirates Airlines, and Jumeirah Hotels and Resorts.

We offer our successful candidates a progressive corporate environment with growth potential, award-winning sales & marketing tools, a state-of-the-art showroom featuring Dubai’s only virtual helicopter tour, and endorsements from international sporting celebrities.

Job Description

The IV Support Executive contacts and qualifies clients who have purchased investment travel packages, focusing on ensuring their participation in upcoming investment trips. Responsibilities include assessing potential investors, addressing travel concerns, and coordinating with internal teams to facilitate smooth travel arrangements. The goal is to maximize client participation within the current month and ensure they are well-prepared for their investment visit.

Key Responsibilities

• Client Engagement & Qualification

  • Contact and confirm clients booked for travel.
  • Assess potential investors based on financial profile, occupation, investments, and suitability.
  • Verify clients meet financial requirements for the trip, including reservation fees and initial payments.
  • Understand clients' investment goals and motivations.
  • Ensure decision-making authority or relevant parties' participation for the trip.
  • Encourage clients to travel promptly after purchase.

• Investment Trip Preparation

  • Clarify client expectations for the investment trip.
  • Explain the two-day itinerary and its purpose.
  • Create urgency through discounts and limited availability.
  • Promote ongoing investment promotions.

• Internal Coordination & Payment Processing

  • Work with Travel, Tele-Sales, and Property teams to enhance client experience.
  • Resolve pending payments for tickets, visas, etc.
  • Ensure collection of necessary documents and matching payment receipts.

Desired Skills & Expertise

• Must speak Arabic, French, and English fluently
• Experience in outbound sales or telesales is highly desirable.
• Strong communication and persuasion skills.
• Ability to assess client financial profiles and investment potential.
• Excellent organizational and time-management skills.
• Target-driven and able to work under pressure.
• Customer-focused with problem-solving abilities.