IT Technical Support Specialist

Responsibilities:

1. Respond to user inquiries via ticketing system, email, phone, or in person.
2. Diagnose and resolve hardware, software, printer, and network connectivity issues.
3. Install, configure, and maintain computer systems and applications.
4. Set up new user accounts, profiles, and access permissions.
5. Provide support for Microsoft Windows, Office 365, and other enterprise applications.
6. Manage Active Directory users, groups, and group policies.
7. Assist in maintaining IT inventory, including hardware tracking and software licensing.
8. Escalate complex issues to appropriate IT teams when necessary.
9. Document technical issues and resolutions for knowledge base.
10. Assist in onboarding/offboarding processes for employees.
11. Maintain a high level of customer service while supporting users.

Desired Candidate Profile

Requirements:

1. 3-5 years of experience in a technical support, help desk, or desktop support role.
2. Strong knowledge of Windows OS, Office 365, and standard desktop hardware/software.
3. Familiarity with Active Directory, DNS, DHCP, VPN, and remote support tools.
4. Basic networking knowledge (LAN/WAN, TCP/IP).
5. Excellent problem-solving and communication skills.
6. Ability to work independently and prioritize multiple tasks.
7. Certifications such as CompTIA A+, Microsoft (MCP/MCSA), or ITIL are a plus.