IT Support Technician (UAE National)

Parsons Oman; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading engineering firm in Dubai is seeking an IT Support Technician. You'll provide first-level support to end users, troubleshoot technical issues, and maintain knowledge of the MIS environment. This is an excellent opportunity for fresh graduates with a Bachelor's Degree in IT or Computer Engineering. Join us for a rewarding career with growth opportunities.

Benefits

Endless growth opportunities

Supportive workplace environment

Qualifications

• 0-1 years of experience supporting end users or in an MIS environment; fresh graduates are welcome.
• Knowledge of Microsoft OS, applications, and PC hardware and peripherals.
• Familiarity with MIS environment.

Responsibilities

• Provide first-level analytical and IT technical support remotely to end users.
• Answer end user IT questions and troubleshoot standard IT issues.
• Identify, categorize, and resolve or escalate end user issues.

Skills

Customer service skills

Problem-solving skills

Communication skills

Education

Bachelor's Degree in IT or Computer Engineering

Tools

Microsoft OS

PC hardware and peripherals

Microsoft or Cisco training certifications

Job description

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

When it comes to your career, if you can imagine it, you can do it at Parsons. Join a workplace with intelligent, diverse people sharing a common quest. Be yourself, thrive, and find your next opportunity now. We’ve got what you’re looking for.

Job Description:

IT Support Technician (UAE National)

Location: Dubai

Parsons is seeking a talented IT Support Technician to join our team!

What You'll Be Doing:

• Provide first-level analytical and IT technical support remotely to end users of Parsons' computers, workstations, software, and hardware.
• Answer end user IT questions and troubleshoot standard IT issues via telephone, email, or Instant Messenger.
• Identify, categorize, and resolve or escalate end user issues and problems.
• Research and develop solutions for software and hardware issues.
• Maintain knowledge of the MIS environment and related technologies.
• Follow Parsons policies and procedures in responding to support requests.
• Document and report all service requests and outcomes.
• Provide on-call support for non-business hours, including weekends and holidays.
• Perform additional responsibilities as needed.

What Required Skills You'll Bring:

• Bachelor's Degree in IT or Computer Engineering.
• 0-1 years of experience supporting end users or in an MIS environment; fresh graduates are welcome.
• Microsoft or Cisco training certifications.
• Knowledge of Microsoft OS, applications, and PC hardware and peripherals.
• Familiarity with MIS environment.
• Strong customer service skills.
• Ability to analyze and resolve common technical issues.
• Effective written and oral communication skills.

Parsons values diversity and is committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy), national origin, age, disability, or genetic information.

We invest in our employees' wellbeing and offer endless growth opportunities. Join us—APPLY TODAY!

Be aware of recruitment fraud. Learn more and report at parsons.com/fraudulent-recruitment.