IT Support Technician , OTS

Amazon; Dubai; On-site; AED 45,000 - 60,000; Full time

Job summary

A global e-commerce leader seeks an IT Technician in Dubai to ensure optimal performance of IT equipment and infrastructure. You will handle installations and maintenance while providing exceptional support. Responsibilities include working closely with teams, managing assets, and ensuring compliance with health and safety standards. Ideal candidates will have industry certifications like CompTIA and Cisco/CCNA. Join a diverse team and shape the future of IT services in the company.

Benefits

Opportunities for growth

Exciting projects

Inclusive culture

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.

Responsibilities

• Ensure all IT equipment is running at optimum performance.
• Installation, maintenance, and support of IT equipment.
• Provide 1st support service meeting all KPIs and SLAs.

Skills

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft hardware installation

AWS

Job description

At Amazon, we strive to be earth's most customer-centric company where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.

Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day, we solve complex technical and business problems with ingenuity and simplicity. We are making history, and the good news is we have only just begun.

This is your chance to make history. As an IT Technician, you will report to the IT Manager at your home site and will be responsible for working closely with the business, your colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the face of IT to the Business and will thrive in providing world-class service to our customers.

You will be a key part of a multinational, diverse team that thrives in delivering high-quality results and is always on the lookout for improvements. The Business Area is Operations, Fulfilment Centre, and Logistics.

The IT Operation team supports the IT Infrastructure at each of the Amazon sites and provides IT support to our customer base.

What makes this team a great place to work

• Day 1 opportunity: You will be joining a team that is responsible for what happens after the customer clicks buy.
• Opportunities for growth: You will have the opportunity to influence and shape the direction of our services.
• You will be part of exciting projects with the opportunity to focus and develop expertise in areas of your interest.

What we are looking for

Putting the customers first, you will provide a 1st support service that ensures all IT equipment and infrastructure is running to its optimum performance, and that all departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) are met on your home site, as well as any remote sites that you and your team also support.

The extent of your responsibilities will include, but not be limited to:

• Health & Safety: ownership and accountability, ensuring that work is carried out to a high standard and complies with all Amazon policies and guidelines.
• Installation, maintenance, and support of IT equipment.
• Asset and Inventory management.
• Liaising with 3rd party vendors and suppliers to ensure efficient asset management.
• Liaising with contractors or external suppliers and clearly communicating technical issues and Amazon standards.
• Maximizing the availability of all IT equipment and infrastructure through continuous improvement and proactive preventative maintenance.
• Providing technical support/input to site and team projects and initiatives.
• Conducting end-user equipment trials and testing.
• Providing assistance to senior engineers as required.
• Working in shifts (including weekends) and supporting occasional changes in working hours.

Requirements include:

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry-relevant certifications.
• Experience troubleshooting integrated and interdependent computer systems.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.