IT Support Technician , OTS

Amazon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

Amazon is seeking an IT Technician to join its Operations Fulfillment Centre team in Dubai. In this role, you will ensure that IT equipment operates optimally while providing first-level support and maintaining infrastructure. Ideal candidates will have technical certifications and the ability to thrive in a fast-paced, customer-oriented environment.

Benefits

Growth Opportunities

Exciting Projects

Qualifications

• Experience troubleshooting integrated computer systems required.
• Preferred certifications include CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS.

Responsibilities

• Provide first-level support for IT equipment and infrastructure.
• Installation, maintenance, and support of IT equipment.
• Maximize IT equipment availability through ongoing improvements.

Skills

Technical Support

Problem-Solving

Communication

Job description

At Amazon, we strive to be the earth's most customer-centric company, where people can find and discover anything they want to buy online. We hire the world's brightest minds, offering them an environment to relentlessly improve the customer experience. Innovation and creativity are part of our DNA and are encouraged at all levels. We solve complex technical and business problems daily with ingenuity and simplicity. We are making history, and we have only just begun.

This is your chance to make history.

As an IT Technician, you will report to the IT Manager at your home site and will work closely with the business, colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent IT to the business and thrive in providing world-class service to our customers.

You will be a key part of a diverse, multinational team, focused on delivering high-quality results and continuously seeking improvements.

Business Area:

Operations Fulfillment Centre and Logistics

Team Overview:

The IT Operations team supports the IT infrastructure at Amazon sites and provides IT support to our customer base.

What makes this team a great place to work:

• Day 1 opportunity: Join a team responsible for what happens after the customer clicks buy.
• Opportunities for growth: Influence and shape the direction of our services.
• Exciting projects: Focus and develop expertise in areas of your interest.

What we are looking for:

Putting customers first, you will provide first-level support to ensure all IT equipment and infrastructure operate optimally, meeting departmental KPIs and SLAs across your home and remote sites.

Your responsibilities include but are not limited to:

• Health & Safety ownership and accountability, ensuring work complies with Amazon policies and standards.
• Installation, maintenance, and support of IT equipment.
• Asset and inventory management.
• Coordination with third-party vendors and suppliers for asset management.
• Communication of technical issues and standards with contractors or external suppliers.
• Maximizing IT equipment and infrastructure availability through ongoing improvements and preventative maintenance.
• Providing technical support for site and team projects.
• Conducting end-user equipment trials and testing.
• Assisting senior engineers as needed.
• Working in shifts, including weekends, and supporting occasional schedule changes.

Preferred certifications include: CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Red Hat), Microsoft hardware installation, AWS, or other relevant industry certifications. Experience troubleshooting integrated computer systems is also required.

We are committed to an inclusive culture that empowers all Amazonians. If you need workplace accommodations during the application, hiring, interview, or onboarding process, please visit our support page. If your country or region isn't listed, contact your Recruiting Partner.