IT Support Technician , Ops Tech IT

Amazon; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dedicated IT Technician to join their dynamic team in Dubai. This role offers a unique opportunity to provide first-level IT support while ensuring optimal operation of IT equipment and infrastructure. You will be at the forefront of delivering exceptional service, working closely with diverse teams and contributing to exciting projects. Your expertise in technical troubleshooting and customer service will be invaluable as you help maintain high standards of health and safety compliance. If you're passionate about technology and eager to make a difference, this is the perfect opportunity for you.

Benefits

Opportunities for growth

Engaging projects

Inclusive culture

Qualifications

• 2+ years of support experience in a corporate setting.
• Certifications in CompTIA A+, Network+, or equivalent.

Responsibilities

• Provide first-level support for IT equipment and infrastructure.
• Coordinate with vendors for IT equipment management.
• Maintain high availability of IT infrastructure.

Skills

IT Support

Customer Service

Problem Solving

Technical Troubleshooting

Education

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

Microsoft Hardware

AWS

Tools

Windows

Mac

Linux

Job description

Description

At Amazon, we strive to be earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. Every day we solve complex technical and business problems with ingenuity and simplicity. We are making history and the good news is we have only just begun. This is your chance to make history.

Position Overview

As an IT Technician, you will report to the IT Manager at your home site and work closely with the business, colleagues, and remote support teams to implement and maintain infrastructure elements. You will represent the ‘face of IT’ to the Business and thrive in providing world-class service to our customers. You will be a key part of a multinational, diverse team, delivering high-quality results and seeking continuous improvements.

Business Area: Operations – Fulfillment Centre and Logistics

The IT Operation team supports the IT Infrastructure at each Amazon site and provides IT support to our customer base.

Why Join Our Team?

• Day 1 opportunity – Be part of a team responsible for post-purchase customer experience.
• Opportunities for growth – Influence and shape the direction of our services.
• Engage in exciting projects and develop expertise in areas of interest.

What We Are Looking For

Putting customers first, you will provide first-level support to ensure all IT equipment and infrastructure operate optimally, meeting departmental KPIs and SLAs across your site and remote locations.

Key Responsibilities

• Ownership of health & safety standards, ensuring compliance with Amazon policies.
• Installation, maintenance, and support of IT equipment.
• Asset and inventory management.
• Coordinate with third-party vendors and external suppliers.
• Maintain high availability of IT infrastructure through proactive maintenance.
• Support site and team projects and initiatives.
• Conduct end-user equipment trials and testing.
• Assist senior engineers as needed.

Support shifts and occasional changes in working hours are required.

Basic Qualifications

• Certifications such as CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware, AWS, or equivalent.

Preferred Qualifications

• 2+ years of support experience with Windows, Mac, or Linux in a corporate setting.

We are committed to an inclusive culture. If you need workplace accommodations during the application or onboarding process, please visit this link.

Company: Q-Express Documents Transport - G25

Job ID: A2821029