IT Support Technician

noon; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading regional tech company in Dubai is seeking an IT Support Technician to ensure the smooth operation of its IT infrastructure across retail and warehouse locations. The role demands strong technical acumen, problem-solving skills, and a proactive approach. Responsibilities include providing hands-on support, managing IT assets, and maintaining optimal network operations. The ideal candidate will have experience with Active Directory, MDM platforms, and Cisco Meraki systems. A valid UAE driving license is essential for this position.

Qualifications

• Hands-on experience with Active Directory administration and troubleshooting.
• Experience managing and supporting devices using Intune.
• Practical experience with Cisco Meraki network infrastructure.

Responsibilities

• Provide technical support for end-users addressing hardware, software, and network issues.
• Manage and maintain Active Directory, user accounts, and security administration.
• Ensure reliable connectivity and functionality of all IT systems in warehouse facilities.

Skills

Active Directory administration

MDM platforms

Cisco Meraki infrastructure

Troubleshooting IT issues

ITSM tools

IT inventory management

Problem-solving skills

Customer service orientation

Tools

Jira

Snipe-IT

Cisco Meraki

Job description

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer-centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for an IT Support Technician who can help us move even faster.

Noon’s fastest hyper-local delivery platform, Noon Minutes, offers a localized assortment of FMCG & grocery products with delivery within 15-minutes.

Currently live across the UAE and Saudi Arabia, offering thousands of products to customers in record time.

noon’s mission: Every door, every day.

What you'll do:

We are seeking a proactive and hands-on IT Support Technician to ensure the smooth and efficient operation of our IT infrastructure across multiple retail store and warehouse locations.

This role requires a self-starter with strong technical skills, excellent problem-solving abilities, and a commitment to minimizing downtime.

The ideal candidate will be responsible for providing technical support, managing IT assets, and maintaining the IT operations of our warehouse facilities.

A valid UAE driving license is essential for this position.

• Provide hands-on technical support for end-users across all locations, addressing hardware, software, and network issues promptly and effectively.
• Manage and maintain Active Directory, including user account creation, modification, and deletion, group policy management, and security administration.
• Administer and troubleshoot mobile devices and applications using Intune and other Mobile Device Management (MDM) solutions.
• Configure, deploy, and maintain Cisco Meraki network devices, including routers, switches, and wireless access points.
• Troubleshoot and resolve issues related to systems (desktops, laptops, servers), printers, and handheld devices (PDAs).
• Utilize ITSM tools such as Jira and Snipe-IT to manage support tickets, track IT assets, and maintain accurate inventory records.
• Ensure accurate and up-to-date tracking of all IT inventory, including hardware, software licenses, and peripherals.
• Manage and oversee the IT operations of our warehouse facilities, ensuring reliable connectivity and functionality of all IT systems.
• Proactively identify and resolve potential IT issues to ensure minimal downtime across all locations.
• Document troubleshooting steps, solutions, and IT procedures.
• Collaborate with other IT team members and vendors as needed.
• Adhere to company IT policies and security standards.

What you'll need:

• Proven hands-on experience with Active Directory administration and troubleshooting.
• Demonstrable experience in managing and supporting devices using Intune and other MDM platforms.
• Practical experience with the setup, configuration, and maintenance of Cisco Meraki network infrastructure.
• Hands-on experience troubleshooting a wide range of IT issues, including systems (Windows and macOS), printers, and PDA devices.
• Familiarity with and practical experience using ITSM tools like Jira and Snipe-IT.
• Strong understanding of IT inventory management principles and best practices.
• Experience managing IT operations within a warehouse or similar environment is highly desirable.
• Excellent problem-solving, analytical, and communication skills.
• Ability to work independently and as part of a team.
• Strong 1 customer service orientation with a proactive approach to issue resolution.

Who will excel?

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.