IT Support Technician

Help AG, an e& enterprise company; Dubai; Hybrid; AED 60,000 - 120,000; Full time

Job summary

An IT security company is seeking an experienced IT support technician in Dubai. Responsibilities include troubleshooting and upgrading IT security devices, with a focus on rack mounting and customer engagement. Candidates should possess a bachelor's degree and 3+ years of experience in IT security. The role offers health insurance, career progression opportunities, and a flexible/hybrid work environment.

Benefits

Health insurance

Career progression

Learning and development opportunities

Annual flight tickets

Flexible working environment

Qualifications

• 3+ years of experience working with IT security devices.
• Ability to perform rack mounting of devices as per standards.
• Outstanding customer handling and goal-oriented approach.

Responsibilities

• Visit customer data centre for rack mounting and troubleshooting of devices.
• Cable devices according to industry standards.
• Upgrade software on security devices.

Skills

Excellent communication skills in English

Experience with IT security devices

Organizational skills in enterprise support

Understanding of information security concepts

TCP/IP networking experience

Flexibility in work approach

Documenting and diagramming skills

Education

Bachelor’s degree in information security or IT-related field

Job description

Help AG is looking for a talented and experienced IT support technician who will be responsible for connecting cables, rack mounting, upgrading, troubleshooting IT security devices.

Responsibilities:

• Visiting customer data centre for rack mounting and troubleshooting of devices.
• Cable the devices as per industry standards
• Based on business requirement, need to be available for service window 24*7 for both planned and unplanned activity
• Upgrade software on security devices
• Accurate reporting of the task to project manager and direct manager

Qualifications & Skills:

• Bachelor’s degree in information security or IT-related matter or equivalent experience
• 3+ years of experience in working with IT security devices
• Aware of rack mounting devices
• Excellent and accent-free communication skills in English (Arabic an advantage)
• Proper and structured documentation and diagramming
• Excellent organizational skills in enterprise support
• Understanding of information security concepts and related technology
• Strong background and experience in TCP/IP networking of large-scale organizations
• Flexible work approach, based on the job requirements
• Being able to identify new work areas and to set new goals for themselves
• Excellent communication and training skills
• Outstanding customer handling, friendly and goal-oriented
• Ability to communicate / translate to Customer-level
• Being able to understand complex business processes and activities
• Flexible work approach, based on the job requirements

Benefits:

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Annual flight tickets.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.

About Us:

Help AG is the cybersecurity arm of e& enterprise (formerly Etisalat Digital) and provides leading enterprise businesses and governments across the Middle East with strategic consultancy combined with tailored information security services and solutions that address their diverse requirements, enabling them to evolve securely with a competitive edge.

Present in the Middle East since 2004, Help AG was strategically acquired by e& (formerly Etisalat Group) in Feb 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.

Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and cybersecurity focused. With best-of-breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defences and safeguarding their business.