IT Support Supervisor

TALENTMATE; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

TALENTMATE is seeking an IT Support Supervisor to lead a dedicated team in managing IT services in Dubai. This role involves ensuring efficient operation of IT support while enhancing team capabilities through training and strategic guidance. The ideal candidate will possess strong technical knowledge and leadership skills to drive team success in a dynamic environment.

Benefits

Health Insurance

Visa

Paid Annual Leaves

Maternity and Paternity Leaves

Qualifications

• 5+ years in IT support roles required.
• Experience leading IT support teams essential.
• Strong problem-solving and communication skills are a must.

Responsibilities

• Supervise and manage a team of IT support professionals.
• Oversee installation, configuration, and troubleshooting of IT systems.
• Develop and implement operational strategies and best practices.

Skills

Problem-Solving

Communication

Team Management

Technical Support

Prioritization

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

IT systems and network management tools

Job description

Description

Job Description

The IT Support Supervisor is at the forefront of managing a team dedicated to maintaining robust and reliable IT services within an organization. The role requires someone who can adeptly supervise and facilitate the work of IT support specialists who solve technical issues and maintain established systems. As an IT Support Supervisor, you will ensure that all software and hardware solutions are deployed effectively, and that user satisfaction is consistently at the forefront. You will need to demonstrate an unwavering commitment to problem-solving and delivering exceptional support services, often guiding team members through complex technical challenges while simultaneously overseeing system updates, backups, and troubleshooting efforts. A mix of leadership capabilities and deep technical knowledge will be critical in this role, as you encourage your team to excel, while also keeping a keen eye on optimizing IT processes and workflows.

Responsibilities

• Supervise and manage a team of IT support professionals, ensuring efficiency and productivity.
• Perform regular evaluations of IT systems to identify vulnerabilities and improvements.
• Oversee installation, configuration, and troubleshooting of software and hardware systems.
• Coordinate with other departments to communicate IT policies and procedures effectively.
• Provide high-level technical support and guidance on complex IT issues.
• Lead training sessions to enhance technical skills of IT support staff members.
• Develop and implement IT operational strategies and best practices.
• Maintain comprehensive documentation on IT support processes and protocols.
• Analyze system performance metrics and develop plans for IT service improvements.
• Ensure timely response to support requests and adherence to SLA commitments.
• Assist in budget planning and resource allocation for the IT support division.
• Stay updated with industry trends to leverage new technologies and solutions.
  
  

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• A minimum of 5 years of experience in IT support or similar roles.
• Proven experience in leading and managing IT support teams effectively.
• Strong problem-solving skills with the ability to resolve complex technical issues.
• Exceptional communication skills for effective interaction with non-technical users.
• Knowledge of industry-standard IT systems and network management tools.
• Ability to prioritize tasks efficiently while handling multiple projects simultaneously.
  
  

Job Details

Role Function: IT Support Job Category: IT Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: https://www.talentmate.com/ Company Industry/ Sector: Recruitment/Staffing/RPO

What We Offer

• Health Insurance
• Visa
• Paid Annual Leaves
• Maternity and Paternity Leaves
  
  

About The Company

Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.

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