IT Support Specialist (Temp Cover - 1 MONTH)

Ezetop LLC; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

Ezetop LLC is seeking an IT Support Engineer / Junior System Administrator to provide first-level IT support for our Dubai office. You will handle onboarding/offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration in a fast-paced environment.

The role requires strong communication, customer service, and the ability to resolve issues across Windows and macOS, networks, and printers. An eager learner who can work independently will thrive.

Qualifications

• 1–3 years IT Support or Help Desk experience preferred.
• Proficient in Windows 10/11 and macOS basics.
• Experience administering Microsoft 365 at a basic level.

Responsibilities

• Provide first-level IT support for Windows and macOS users.
• Handle onboarding and offboarding of employees.
• Perform basic Microsoft 365 administration tasks.
• Troubleshoot LAN/Wi‑Fi and VPN connectivity.
• Support printers, scanners, and network printers.

Skills

Windows 10/11

macOS basics

Microsoft 365

Microsoft Teams/Outlook

Networking (TCP/IP)

Fortinet Firewall

Printer/Scanner support

Biometric attendance systems

Troubleshooting

Communication

Education

Diploma or Bachelor’s in IT/CS

Tools

ZKTeco BioTime

Fortinet Firewall

Job description

IT Support Engineer / Junior System Administrator

We are looking for an enthusiastic and customer-focused IT Support Engineer / Junior System Administrator to provide first-level IT support for our employees. The ideal candidate will be responsible for day-to-day IT support, user onboarding and offboarding, hardware and software troubleshooting, and basic Microsoft 365 administration.

This role is ideal for someone with good technical knowledge and excellent communication skills who enjoys solving IT issues in a fast-paced office environment.

Key Responsibilities

User Support

• Provide first-level IT support for Windows and macOS users.
• Troubleshoot hardware and software issues.
• Install and configure Windows and macOS laptops.
• Support Microsoft Office and Microsoft 365 applications.
• Troubleshoot email, Microsoft Teams, and Outlook issues.

Employee Onboarding & Offboarding

• Prepare and configure laptops for new employees.
• Create and configure user accounts.
• Install required business applications.
• Assist with employee offboarding by collecting IT assets and disabling user access.

Microsoft 365 Administration (Basic)

• Perform basic user management tasks in the Microsoft 365 Admin Center.
• Reset user passwords.
• Assign or remove Microsoft 365 licenses.
• Create shared mailboxes and distribution lists (basic level).
• Perform basic Microsoft Teams administration.

Network Support

• Troubleshoot LAN and Wi-Fi connectivity issues.
• Assist users with VPN connectivity.
• Perform basic network troubleshooting.

Firewall Support

• Basic knowledge of Fortinet Firewall.
• Escalate advanced firewall configuration issues to senior administrators.

Printer & Scanner Support

• Install and configure printers.
• Troubleshoot printing and scanning issues.
• Configure network printers.

Access Control System

• Enroll and deactivate employees in the ZKTeco BioTime attendance system.
• Assist with fingerprint and face enrollment.
• Support basic attendance device troubleshooting.

Hardware Support

• Install RAM, SSDs, and other computer hardware.
• Troubleshoot desktops, laptops, monitors, and peripherals.
• Maintain IT asset inventory.

Documentation

• Maintain IT documentation and asset records.
• Update onboarding and offboarding checklists.
• Record and track IT support requests.

Required Skills

• Good knowledge of Windows 10/11.
• Basic knowledge of macOS.
• Basic understanding of Microsoft 365.
• Basic knowledge of Microsoft Teams and Outlook.
• Basic networking knowledge (TCP/IP, LAN, Wi-Fi).
• Basic understanding of Fortinet Firewall.
• Experience with printer and scanner support.
• Knowledge of ZKTeco BioTime is an advantage.
• Strong troubleshooting and communication skills.

Preferred Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• 1-3 years of experience in IT Support or Help Desk.
• Experience supporting Microsoft 365 environments.
• Experience with Windows and macOS devices.

Preferred Skills

• Good customer service and communication skills.
• Ability to prioritize multiple support requests.
• Strong problem-solving abilities.
• Willingness to learn new technologies.
• Ability to work independently and as part of a team.

Experience

1-3 years of IT Support experience preferred.