IT Support Specialist

● Conduct in-person visits to client locations (business units) for IT and operational support.

● Install, configure, and troubleshoot software solutions on client systems.

● Assist clients with some solutions.

● Address and resolve technical challenges to ensure seamless client operations.

● Provide technical training and support to clients, ensuring smooth adoption of our provided solutions.

● Respond to internal and external queries, collaborating with product, sales, and support teams to resolve client concerns.

● Identify critical IT issues and escalate them for timely resolution.

● Maintain Standard Operating Procedures (SOPs) and assist in onboarding new team members.

● Track and optimize key operational metrics for efficiency.

Desired Candidate Profile

• Minimum 1 year of experience in IT support, technical assistance, or a related field.
• Basic technical knowledge is a must, including software installations, troubleshooting, and backend configurations.
• Fluency in English is mandatory.
• Strong communication and interpersonal skills are non-negotiable.