IT Support Specialist

Team Safety Consultants LLC; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A technology services company in Dubai is looking for an experienced IT support specialist to provide technical assistance and enhance system performance. Candidates should have a bachelor's degree in computer science and 3-5 years of relevant experience. The role involves training end-users, monitoring system performance, and ensuring data security. Opportunities for professional growth in a dynamic work environment are available.

Qualifications

• 3-5 years of experience as an IT support specialist.
• Exceptional ability to provide technical support.
• Ability to determine IT needs and train end-users.

Responsibilities

• Provide IT assistance to staff and customers.
• Train end-users on hardware functionality and software programs.
• Monitor hardware, software, and system performance metrics.

Skills

Technical support

Computer hardware knowledge

Software troubleshooting

Interpersonal skills

Education

Bachelor's degree in computer science or related field

Tools

IT helpdesk software (Freshservice, SysAid)

Job description

Location :

Algarhud - Dubai - United Arab Emirates

Job Type

Full Time

Workspace

Office

About The Role

We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades.

To ensure success as an IT support specialist, you should possess extensive experience in providing information technology support in a fast-paced environment. Top-notch IT support specialists contribute to increased productivity by ensuring that company IT systems run efficiently.

Requirements & Skills

A bachelor's degree in computer science, information technology, or similar.

3-5 years of experience as an IT support specialist.

Exceptional ability to provide technical support and resolve queries.

In-depth knowledge of computer hardware, software, and networks.

Ability to determine IT needs and train end-users.

Proficiency in IT helpdesk software, such as Freshservice and SysAid.

Experience in documenting processes and monitoring performance metrics.

Advanced knowledge of database maintenance and system security.

Ability to keep up with technical innovation and trends in IT support.

Exceptional interpersonal and communication skills.

Responsibilities

Consulting with IT managers and other departments as required.

Providing IT assistance to staff and customers.

Training end-users on hardware functionality and software programs.

Resolving logged errors in a timely manner.

Monitoring hardware, software, and system performance metrics.

Updating computer software. as well as upgrading hardware and systems.

Maintaining databases and ensuring system security.

Documenting processes and performing diagnostic tests.

Keeping track of technological advancements and trends in IT support.

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