IT Support Specialist

Michael Page; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

Une entreprise de services professionnels recherche un support IT haut de gamme pour offrir une assistance technique experte à des cadres et clients. Le candidat idéal aura au moins 7 ans d'expérience, avec une expertise dans Windows Server, Active Directory et les plateformes cloud telles qu'Azure et M365. Ce rôle demande une approche orientée client, un professionnalisme inégalé, et la capacité de gérer des besoins IT critiques dans un environnement dynamique.

Qualifications

• Minimum de 7 ans d'expérience en support IT haut de gamme.
• Expérience dans des secteurs haut de gamme (cabinets d'avocats, gestion d'actifs).
• Compétences en cloud (M365, Azure).

Responsibilities

• Fournir un support IT sur des systèmes, logiciels et réseaux.
• Assurer la conformité avec les protocoles de sécurité.
• Documenter et suivre les tickets IT.

Skills

Administration réseau

Système de sécurité

Windows Server

Windows 11

Active Directory

Cloud computing

Communications

Job description

Provide high-end IT support across systems, software, hardware, and network-related issues, ensuring swift and efficient resolutions.

Offer specialised assistance in Windows Server, Active Directory, Windows 11, and cloud-based platforms such as Azure, and M365, ensuring smooth day-to-day operations.

Troubleshoot and resolve technical issues with a strong focus on network administration and security, ensuring minimal disruption to business.

Work closely with executive teams and high-priority departments, offering tailored IT support with a client-facing approach, maintaining a professional and polished service.

Ensure compliance with security protocols, and assist with data backups, system maintenance, and disaster recovery operations.

Document and track IT tickets, ensuring transparency and follow-up on ongoing issues.

The Successful Applicant

A minimum of 7 years in delivering white-glove IT support, preferably within law firms, asset management firms, or other high-end corporate sectors.

Strong background in network administration, system security, and troubleshooting across Windows Server, Windows 11, and Active Directory.

Experience with cloud computing platforms like M365 and Azure.

Must be adept at managing high-priority IT needs for senior executives and clients, offering tailored, hands-on support with professionalism.

Strong communication skills and a keen eye for detail, with the ability to adapt and excel in a fast-paced, dynamic environment.

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