IT Support - Software - Ajman

Kingston Stanley; Ajman Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A recruitment firm in Ajman Emirate seeks an IT Support Specialist to provide technical support, resolve hardware and software issues, and ensure smooth IT operations. Responsibilities include troubleshooting, system maintenance, and delivering excellent customer service. Candidates should have a relevant degree and at least 1 year of experience in technical support, along with strong communication skills in English and Arabic.

Qualifications

• Minimum of 1 year experience in technical/software support.
• Strong knowledge of computing systems and information systems.
• Ability to work independently while maintaining a high standard of service.

Responsibilities

• Provide technical support for software, hardware, networks, and user devices.
• Troubleshoot and resolve system communications failures and conflicts.
• Perform routine maintenance, repairs, and PC configurations.

Skills

Troubleshooting

Customer service

Technical support

Communication

PC configurations

Fluency in English

Fluency in Arabic

Education

Bachelor’s degree in Computer Science, IT, or related field

Job description

Overview

IT Support Specialist

Recruiting for IT Support Specialist to provide technical support, resolve hardware/software issues, and ensure smooth IT operations. The role includes troubleshooting, system maintenance and delivering excellent customer service to users.

Responsibilities

• Provide technical support for software, hardware, networks, and user devices.


• Troubleshoot and resolve system communications failures and conflicts.


• Deliver user guidance across diverse applications and operating systems.


• Perform routine maintenance, repairs, and PC configurations.


• Restore and configure multiple PCs via image backup solutions.


• Support IT equipment during events, seminars, and video conferences.


• Document, track, and resolve tickets through helpdesk systems, escalating where required.


• Handle sensitive or confidential data securely while resolving user issues.


• Collaborate with senior technical support and wider IT team.

Requirements

• Bachelor’s degree in Computer Science, IT, or related field.


• Minimum of 1 year experience in technical/software support.


• Strong knowledge of computing systems and information systems.


• Excellent troubleshooting, communication and customer service skills.


• Fluency in English and Arabic


• Ability to work independently while maintaining a high standard of service.