IT Support Officer

Inkas Armored Vehicles LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Specialist to provide first-line technical assistance to internal users. This role involves troubleshooting hardware and software issues, maintaining user accounts, and ensuring network security. Ideal candidates will have a bachelor's degree in Computer Science or a related field, along with 2-5 years of relevant experience. Join a dynamic team where your problem-solving skills and technical expertise will contribute to seamless IT operations and support various projects across departments. This is a fantastic opportunity to grow your career in a supportive environment.

Qualifications

• 2-5 years of IT support experience in a similar role.
• Solid knowledge of Windows/Mac OS and Microsoft Office Suite.

Responsibilities

• Provide first-line technical support via phone, email, or in-person.
• Troubleshoot hardware, software, and networking issues.
• Monitor and maintain network infrastructure and security tools.

Skills

Problem-solving skills

Interpersonal skills

Communication skills

Basic networking concepts

IT support experience

Education

Bachelor’s degree in Computer Science

Bachelor's in Computer Application

Bachelor of Technology/Engineering

Tools

Helpdesk/ticketing systems

Microsoft Office Suite

Windows/Mac OS

Job description

Bachelors in Computer Application(Computers), Bachelor of Technology/Engineering

Nationality

Any

Vacancy

1 Vacancy

Job Description

• Provide first-line technical support to internal users via phone, email, or in-person.
• Troubleshoot hardware, software, and networking issues across desktops, laptops, printers, and mobile devices.
• Install, configure, and maintain operating systems, software, and IT equipment.
• Maintain user accounts, permissions, and access rights in systems and applications.
• Monitor and maintain network infrastructure, internet connectivity, and security tools.
• Ensure regular backups and restore operations are functioning correctly.
• Coordinate with vendors and service providers for hardware/software support and procurement.
• Document issues, solutions, and procedures for knowledge-sharing purposes.
• Support IT projects and upgrades across departments.
• Ensure compliance with company IT policies and data protection regulations.

Desired Candidate Profile

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 2–5 years of proven experience in IT Support or similar role.
• Solid knowledge of Windows/Mac OS, Microsoft Office Suite, and IT systems.
• Familiarity with basic networking concepts (LAN, WAN, VPN, etc.).
• Experience with helpdesk/ticketing systems is a plus.
• Strong problem-solving skills and ability to work under pressure.
• Excellent interpersonal and communication skills.

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