IT Support Helpdesk support IT Infrastructure Engineer 3850

Mindtel; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A technology services company in Dubai is seeking an IT Support Technician to provide Level 1 technical support. You will troubleshoot and resolve OS-level issues across Windows, Mac, and Linux operating systems. Additionally, you will manage networking protocols and ensure IT equipment connectivity. Ideal candidates will possess strong analytical and troubleshooting skills and be eager to maintain their technical knowledge. The position requires compliance with company policies and quality standards.

Qualifications

• Experience providing Level 1 technical support.
• Ability to troubleshoot OS-level issues (Windows/Mac/Linux).
• Knowledge of networking protocols (VLAN, DNS, DHCP).

Responsibilities

• Provide Level 1 technical support for endpoints and network queries.
• Troubleshoot OS-level issues on various systems.
• Document support tickets and solutions.

Skills

Technical support

Troubleshooting skills

Communication skills

Analytical skills

Job description

Job Summary (List Format)

• Provide Level 1 technical support for endpoints, network queries, and basic IT infrastructure issues.
• Troubleshoot and resolve OS-level issues (Windows/Mac/Linux).
• Support and troubleshoot networking protocols and configurations (VLAN, DNS, DHCP).
• Monitor and maintain IT equipment, applications and network connectivity.
• Support POS (Point of Sale) systems (preferred but not required).
• Document support tickets, solutions and follow escalation procedures.
• Work collaboratively within a multicultural multi-national environment.
• Communicate effectively and demonstrate strong analytical and troubleshooting skills.
• Maintain up-to-date technical knowledge and eagerness to learn.
• Ensure all activities comply with company policies and quality standards.