IT Support Executive

Black Pearl Consult; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading chemical supplier in the UAE is seeking an experienced IT Support Executive to enhance their IT operations in Dubai. The role encompasses hardware support, Microsoft 365 management, and overall IT helpdesk functions. Candidates should possess a bachelor's degree and at least three years of relevant experience.

Qualifications

• Minimum 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices).

Responsibilities

• Provide hardware & infrastructure support, including installations and maintenance.
• Manage user accounts and support Microsoft 365 tools.
• Act as the first point of contact for IT issues.

Skills

Hardware Support

Microsoft 365 Administration

Networking Fundamentals

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

ManageEngine

Job description

Our client, a chemical supplier in the UAE, is currently seeking an experienced IT Support Executive to join their team. The responsibilities include, but are not limited to:

1. Hardware & Infrastructure Support

• Install, configure, and maintain laptops, desktops, monitors, printers, servers, cameras, access control devices, and Wi-Fi access points.
• Conduct regular preventive maintenance to ensure proper functioning of all IT hardware.
• Provide first-level support and troubleshooting for hardware-related issues.

Microsoft 365 & Cloud Services Administration

• Manage user accounts, licenses, and permissions in Microsoft 365 (Exchange, SharePoint, Teams, OneDrive).
• Support email and collaboration tools including Teams, Outlook, and SharePoint Online.
• Handle onboarding laptop setups, including imaging, application installations, and account configurations.

Network & Connectivity

• Monitor and support internet and internal network connectivity.
• Coordinate with service providers such as Du or Etisalat for telecom and internet services, including installation, troubleshooting, and upgrades.

IT Helpdesk & Support Operations

• Act as the first point of contact for IT issues within the Dubai office.
• Log, track, and resolve incidents and service requests using ManageEngine ticketing system.
• Provide remote support for offsite employees and escalate issues as needed.

Asset & Documentation Management

• Maintain an up-to-date inventory of IT hardware and software.
• Document system configurations, incidents, and resolutions.
• Ensure all IT equipment is tagged and records are regularly updated.

General IT Operations

• Ensure secure disposal and data wiping of retired IT equipment.
• Maintain physical security of IT infrastructure, such as server room access.
• Train staff on basic IT procedures and best practices.

Requirements:

• Bachelor's degree in IT, Computer Science, or a related field.
• At least 3 years of IT support experience in a corporate environment.
• Strong hands-on experience with hardware (laptops, printers, access devices, etc.).
• Proficiency in Office 365 administration, including Exchange, Teams, SharePoint, and OneDrive.
• Experience with ManageEngine or similar ITSM tools.
• Familiarity with networking fundamentals (LAN, Wi-Fi, VPN).

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Disclaimer: Black Pearl will never ask for money or any charges from candidates. If you receive such requests, please contact our office or message us through our website.