IT Support & ERP Coordinator

Agram; Dubai; On-site; AED 70,000 - 120,000; Full time

Job summary

A leading company in the UAE is seeking an experienced IT Support & ERP Coordinator to manage ERP-related activities and provide technical support. The ideal candidate will have a strong technical background with ERP systems, particularly Microsoft Dynamics 365 Business Central, as well as excellent coordination and communication skills. This role ensures smooth functioning of critical IT systems and supports various business operations.

Qualifications

• Hands-on experience with ERP systems, preferably Microsoft Dynamics.
• Strong technical foundation in networking and IT infrastructure.
• Excellent coordination and communication skills.

Responsibilities

• Coordinate the implementation of Microsoft Dynamics 365 Business Central.
• Provide Level 1 IT support for hardware and software issues.
• Manage ERP project tasks including user training and data migration.

Skills

System Troubleshooting

Networking

Internet Protocols

IT Infrastructure Support

Microsoft Dynamics 365 Business Central

Office 365

Reporting Tools

ERP Systems

Microsoft Dynamics NAV

Windows Operating Systems

Database Systems

Job description

Dear Candidate,

Job Summary

We are looking for an experienced and proactive IT Support & ERP Coordinator to join our Client’s IT team. This role is responsible for providing technical support across the organization, coordinating ERP-related activities, and ensuring smooth functioning of business-critical IT systems. The ideal candidate will have hands-on experience with ERP systems, a strong technical foundation, and excellent coordination and communication skills

Key Responsibilities

• Coordinate the implementation of Microsoft Dynamics 365 Business Central, acting as the main point of contact between internal teams and external partners.
• Manage ERP project tasks including timelines, data migration, UAT, user training, and post-go-live support.
• Provide Level 1 IT support for hardware, software, and networking issues across the organization.
• Set up, maintain, and troubleshoot IT infrastructure including laptops, LAN/Wi-Fi, internet connectivity, and CCTV systems.
• Maintain IT asset inventory, manage software installations, licenses, and ensure system backups are up to date.
• Liaise with vendors and service providers to ensure timely delivery, SLA adherence, and oversee IT procurement.
  
  

Technical Skills

• Experience with ERP systems (preferably Microsoft Dynamics 365 Business Central or Microsoft Dynamics NAV)
• Hands-on experience in ERP implementation or rollout projects
• Strong knowledge of networking, internet protocols, and system troubleshooting
• Familiarity with Windows operating systems, Office 365, and IT infrastructure support
• Understanding of database systems and reporting tools (preferred)
  
  

Skills: system troubleshooting,networking,internet protocols,it infrastructure support,microsoft dynamics 365 business central,office 365,reporting tools,erp systems,microsoft dynamics nav,dynamics,windows operating systems,microsoft dynamics 365,it,database systems