IT Support Engineer (UAE National)

We are seeking a tech-savvy IT Support Engineer to join our team based in Dubai.

The ideal candidate must have 1+ years of experience in IT helpdesk support, providing technical assistance, troubleshooting hardware and software issues, and ensuring the smooth operation of IT systems.

Key Accountabilities:

Technical Support & Troubleshooting

• Provide Level 1 and Level 2 technical support for computer systems, software, and hardware issues.
• Respond to employee queries, run diagnostic programs, and guide end-users through problem resolution.
• Install, modify, and repair computer hardware, software, and peripherals.

Helpdesk & IT Administration

• Act as an IT Help Desk representative, ensuring all queries are addressed efficiently.
• Maintain and update IT Helpdesk records, tracking issues and resolutions.
• Monitor IT Helpdesk data to identify recurring issues and training needs.

User Training & Support

• Provide training and guidance to end-users when needed.
• Educate employees on IT best practices and security protocols.

IT Asset & Infrastructure Management

• Maintain asset records for end-user IT equipment.
• Assist in IT infrastructure projects during deployment and implementation phases.
• Support computer clean-up, recycling, and proper disposal of old equipment.

General IT Support & Customer Service

• Provide administrative support to the IT function.
• Deliver high-quality customer service to ensure a smooth IT experience for employees.

Key Qualifications:

• BSc degree in Computer science or equivalent.
• 1+ years of experience in providing IT Helpdesk support services.
• Hands-on experience in troubleshooting hardware, software, and network issues (including MAC OS).
• Sound technical knowledge of IT systems such as servers, virtualization, Active Directory, Networking, Routing & Telecom systems.
• Strong communication and problem-solving skills.
• Fluent English and Arabic is an added advantage.
• Proficient MS Office skills and M365 Certification
• Open to travel across business locations (requires a driver's license/car)