IT Support Engineer – Field operations (UAE)

We are seeking a proactive and skilled IT Field Services Engineer to provide onsite and remote support across hardware, software, and end-user infrastructure. The ideal candidate will bring strong troubleshooting capabilities and work closely with backline teams to ensure seamless IT service delivery.

Key Responsibilities:

• Receive and address user requests and incidents escalated by the Service Desk or end-users.
• Provide Level 1 and Level 2 support for hardware (desktops, laptops, printers, scanners), software, and OS-related issues.
• Escalate complex issues to vendors or Level 3 support when necessary.
• Deliver consistent updates on incident resolution and ticket status.
• Execute onsite installation, configuration, upgrades, and repairs for user equipment.
• Support AV, meeting room, and classroom equipment.
• Provide assistance for office automation tools and approved business applications.
• Conduct basic network tasks such as patch cable replacements and network troubleshooting under guidance.
• Assist in onsite implementation of approved infrastructure changes.
• Support asset tracking by performing inventory audits and maintaining records.

Requirements:

• Minimum 3–5 years of experience in IT support, field services, or desktop support roles.
• Proven experience in troubleshooting Windows operating systems, office applications, and end-user hardware.
• Hands-on experience with installation and support of printers, scanners, and other peripherals.
• Familiarity with basic network support tasks and infrastructure coordination.
• Prior experience in the telecom industry is highly preferred.
• Strong communication skills and a customer-oriented approach.
• Ability to work independently and travel to remote sites as needed.