IT Support Engineer (Cybotic Systems)

Burjline Builders; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading contracting firm in Dubai seeks an experienced IT Support Engineer. The ideal candidate will be responsible for secure formatting and data wiping of IT assets while ensuring compliance with data security policies. Strong troubleshooting skills for laptops and devices are essential. This role offers a 3-month duration with potential for extension and requires solid technical knowledge and documentation skills.

Qualifications

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS and macOS.
• Familiarity with secure data erasure standards.

Responsibilities

• Perform secure data wiping, formatting, and degaussing of laptops and MacBooks.
• Ensure compliance with data security policies during IT asset disposal.
• Document all processed devices accurately.

Skills

IT Support

Desktop Support

Hardware Troubleshooting

Documentation Skills

IT Security Principles

Education

CompTIA A+ or ITIL Certification

Tools

Intune/MDM

BitLocker

FileVault

Job description

Job Title: IT Support Engineer
Location: MBHQ, Al Asayel Street, Downtown, Dubai
Duration: 3 months with possibility of extension
Business Unit: Technology
Labour Type: Technical
Category: Infrastructure, Cloud, and Platforms

Requirements:

• Proven experience in IT support, desktop support, or asset management roles.
• Strong knowledge of Windows OS, macOS, and hardware troubleshooting.
• Familiarity with secure data erasure standards
• Ability to handle multiple tasks with attention to detail and accuracy.
• Good documentation and reporting skills.
• Strong understanding of IT security principles.

Preferred Qualifications:

• Experience with Intune/MDM for device management.
• Knowledge of asset lifecycle management tools.
• Industry certifications (CompTIA A+, ITIL, or equivalent) are a plus.

Key Responsibilities:

• We are looking for a skilled and experienced hardware troubleshooting expert specializing in laptops and MacBooks.
• The ideal candidate will be responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.

Key Responsibilities:

• Perform secure data wiping, formatting, and degaussing of laptops, Surface Pro devices, and MacBooks.
• Ensure compliance with data security and follow the organizational asset disposal process.
• Document and maintain accurate records of all processed devices, including asset tags and device details S/N etc.
• Troubleshoot device related issues during the sanitization process.
• Coordinate with IT Asset Management and Desktop Support teams for tracking and handover of disposed assets.
• Follow company approved tools and methods (e.g., BitLocker, FileVault, third-party wiping utilities).
• Maintain a safe and organized workspace while handling devices.
• Provide periodic status updates and reports on disposal activities.

Description:

• Responsible for securely formatting, wiping, and preparing IT assets for disposal while ensuring compliance with data security policies.