IT Support Engineer

Tradition; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a dedicated IT Support Engineer to join its Dubai office. This role is pivotal in ensuring seamless IT operations by providing first-line support for various technical issues, managing user accounts, and maintaining IT inventory. The ideal candidate will possess strong communication skills and a solid understanding of Microsoft technologies, including Office 365 and Windows Server. Join a dynamic team that values teamwork, creativity, and reliability, and contribute to the success of a company that has been a leader in interdealer broking since 1959.

Qualifications

• Strong communication skills and ability to work under pressure.
• Experience with Microsoft technologies and hardware troubleshooting.

Responsibilities

• Provide first-line support for hardware, software, and network issues.
• Manage user accounts across Active Directory and Azure.
• Support remote users and manage IT inventory.

Skills

Communication Skills

Pressure Management

Microsoft Office 365

Windows 10/11

Windows Server 2019

SCCM / Endpoint Configuration Manager

PC Hardware Setup

Troubleshooting

Citrix Environments

Trading Dealer Board Systems

Job description

Tradition is the interdealer broking arm of Compagnie Financire Tradition and one of the world's largest interdealer brokers in over-the-counter financial and commodity related products. CFT is represented in over 28 countries, employing over 2,500 people.

Tradition's goal is to provide superior client services. It believes its business success is a direct reflection of its employees and recruits. As such, teamwork, creativity, reliability and integrity are components of a work ethic taken very seriously since the company was founded in 1959.

Tradition is currently seeking to appoint an IT Support Engineer to be based within the Dubai office.

Main responsibilities within the IT Support Engineer position include:

1. Providing first-line support for hardware, software, network, voice, and dealer board issues.
2. Setting up and managing user accounts across Active Directory, Azure, and internal applications.
3. Installing and configuring PCs, laptops, tablets, monitors, and related peripherals to company standards.
4. Maintaining and supporting software updates, printers, and corporate mobile devices.
5. Collaborating with project teams, third-line support, and UK-based network teams as needed.
6. Supporting remote users, office relocations, refurbishments, and new office fit-outs.
7. Managing IT inventory, procurement, invoicing, and maintaining up-to-date asset records.
8. Overseeing server room equipment, including installation and cabling, and managing employee access.
9. Being flexible with working hours, including occasional on-call support and extended hours when required.

Key skills, experience and competencies required to be successful in this role:

1. Strong written and verbal communication skills, with the ability to communicate clearly across all levels of the business.
2. Proven ability to work well under pressure, manage multiple priorities, and meet tight deadlines.
3. Solid understanding of Microsoft technologies, including Office 365, Windows 10/11, Windows Server 2019, and Microsoft SCCM / Endpoint Configuration Manager.
4. Hands-on experience with PC hardware setup, maintenance, and troubleshooting.
5. Familiarity with Citrix environments, change control processes, Bloomberg terminals, and Zoom is desirable.
6. Experience with Trading Dealer Board systems is highly advantageous.