IT Support Engineer

We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working in a 24/7 shift-based environment to support end-users effectively.

Required Skills & Qualifications:

1. Experience with incident management tools (ServiceNow, Jira, Remedy, etc.).
2. Knowledge of Windows OS, Active Directory, and LDAP.
3. Familiarity with PC hardware troubleshooting and software configurations.
4. Experience in analyzing system and application logs.
5. Networking knowledge (IP addressing, DNS, DHCP).
6. Understanding of preventive and corrective maintenance (PM/CM).
7. Knowledge of common enterprise applications (Microsoft Office, VPNs, antivirus tools).
8. Exposure to inventory management tools.
9. Basic scripting or automation knowledge (PowerShell, Bash) is a plus.

Company Industry:

• IT - Software Services

Department / Functional Area:

• IT Software