IT Support Engineer

Bricks Technologies Systems; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is looking for a Level 1 Technical Support Engineer to join their dynamic team. This role is crucial for ensuring the smooth operation of IT systems, providing first-line support across hardware, software, and network environments. You will be responsible for incident management, troubleshooting, and preventive maintenance in a fast-paced, shift-based environment. If you are passionate about technology and eager to help end-users effectively, this opportunity offers a chance to grow your skills in a supportive and innovative atmosphere.

Qualifications

• Experience with incident management tools and troubleshooting IT systems.
• Knowledge of Windows OS and networking fundamentals.

Responsibilities

• Provide first-line technical support for IT systems and end-users.
• Manage incidents and perform preventive maintenance in a 24/7 environment.

Skills

Incident Management

Windows OS

Active Directory

PC Hardware Troubleshooting

Networking Knowledge

Preventive Maintenance

Enterprise Applications

Basic Scripting

Tools

ServiceNow

Jira

Remedy

Job description

We are seeking a Level 1 Technical Support Engineer to provide first-line technical support for IT systems, ensuring smooth operations across hardware, software, and network environments. This role involves incident management, troubleshooting, preventive maintenance, and working in a 24/7 shift-based environment to support end-users effectively.

Required Skills & Qualifications:

1. Experience with incident management tools (ServiceNow, Jira, Remedy, etc.).
2. Knowledge of Windows OS, Active Directory, and LDAP.
3. Familiarity with PC hardware troubleshooting and software configurations.
4. Experience in analyzing system and application logs.
5. Networking knowledge (IP addressing, DNS, DHCP).
6. Understanding of preventive and corrective maintenance (PM/CM).
7. Knowledge of common enterprise applications (Microsoft Office, VPNs, antivirus tools).
8. Exposure to inventory management tools.
9. Basic scripting or automation knowledge (PowerShell, Bash) is a plus.

Company Industry:

• IT - Software Services

Department / Functional Area:

• IT Software