IT Support Engineer

Confidential Jobs; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic company in the UAE seeks an IT Support Engineer who is passionate about technology and excels in user support. The role involves troubleshooting issues, managing service requests, and ensuring the smooth operation of IT systems. Ideal candidates should possess a degree in IT, have a minimum of 4 years of experience in technical support, and hold relevant certifications. Join a proactive team focused on delivering outstanding service.

Qualifications

• Minimum 4 years of experience in technical support or service desk roles.
• Certifications such as CompTIA A+, Network+, or ITIL are a strong plus.

Responsibilities

• Serve as the first point of contact for technical issues.
• Troubleshoot hardware, software, and network problems.
• Manage service requests and user accounts.
• Maintain and update the internal knowledge base.
• Collaborate with cross-functional teams.

Skills

Problem-solving skills

User-focused approach

Education

Degree in IT or related field

Tools

Jira

Microsoft 365

VPNs

Remote desktop platforms

Job description

We're Hiring: IT Support Engineer (UAE)

Are you passionate about technology and delivering outstanding user support? We’re looking for a proactive and service-oriented IT Support Engineer to join a dynamic IT team based in the United Arab Emirates.

In this role, you will:

Serve as the first point of contact for technical issues

Troubleshoot hardware, software, and network problems

Manage service requests and user accounts

Maintain and update the internal knowledge base

Collaborate with cross-functional teams and support tools like Jira, Microsoft 365, VPNs, and remote desktop platforms

What we’re looking for:

A degree in IT or a related field

Minimum 4 years of experience in technical support or service desk roles

Certifications such as CompTIA A+, Network+, or ITIL are a strong plus

Strong problem-solving skills and a user-focused approach

Location: United Arab Emirates

Interested or know someone great? Send us a message or reach out to HR directly!

Let’s keep things running smoothly — one support ticket at a time.

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