IT Support Engineer

noon; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading consumer commerce platform is seeking an IT Support Engineer to manage IT infrastructure and support daily operations. In this role, you will supervise a team, drive innovation, and ensure compliance with IT standards while collaborating with various stakeholders. The position offers opportunities to participate in dynamic projects within a multinational team, focusing on continuous improvement and service excellence.

Qualifications

• Experience in customer-focused environments and help desk support.
• Leadership experience supervising technical teams.
• Willingness to travel up to 25%.

Responsibilities

• Ensure optimal performance of all IT equipment and infrastructure.
• Supervise a team of IT technicians with project management.
• Conduct regular site audits for compliance with IT standards.

Skills

Linux/Unix support

MS Windows systems

Networking (LAN/WAN)

Telecom expertise (VOIP/SIP)

Analytical skills

Problem-solving skills

Project management

Communication skills

Education

Educational background in IT/ICT

Tools

Vendor certifications (Linux/Unix, Windows, Cisco)

Job description

About noon

noon is the region's leading consumer commerce platform. Launched in Saudi Arabia and the UAE in 2017, and expanded to Egypt in 2019, noon's ecosystem includes marketplaces for food delivery, quick-commerce, fintech, and fashion. We are a work in progress, with only 5% completed after six years.

Mission: Every door, every day.

What you'll do:

As an IT Support Engineer, you will manage your site’s IT infrastructure, collaborate with the business and engineering teams to maintain and improve systems, and support daily operations. You will also have opportunities to participate in projects and drive innovation as part of a multinational team committed to high-quality results and continuous improvement.

Responsibilities:

• Ensure optimal performance of all IT equipment and infrastructure, meeting KPIs and SLAs.
• Lead projects to implement changes or additions to the technology infrastructure, aligning with evolving business needs.
• Supervise and manage a team of IT technicians, including workload distribution and reporting to management.
• Review, revise, and execute change management requests.
• Maintain the availability and efficiency of IT equipment, seeking continuous improvements and cost reductions.
• Conduct regular site audits to ensure compliance with IT and safety standards.
• Coordinate with contractors and external suppliers, communicating technical issues effectively.
• Manage projects from initiation to completion, providing technical support and documentation.
• Support ad-hoc requests, assisting a broad customer base as needed.

Minimum Qualifications, Experience & Skills:

• Experience supporting Linux/Unix and MS Windows systems.
• Knowledge of networking, including LAN/WAN, Wireless, routing, switching, DNS, DHCP, and OSI model.
• Telecom expertise, including VOIP/SIP and mobile technologies, is advantageous.
• Customer-facing technical support experience with strong communication skills.
• Leadership experience, including supervising or leading technical teams.
• Project management skills and technical execution experience.
• Strong analytical and problem-solving skills.
• Ability to work independently under pressure, managing multiple priorities with professionalism.
• Excellent documentation skills and willingness to learn new technologies.
• Willingness to travel up to 25%.
• Vendor certifications in Linux/Unix, Windows, Cisco, or related fields are beneficial.
• Educational background in IT/ICT.
• Experience in dynamic, customer-focused environments and help desk support.
• Ability to support Fulfillment Centre Automated Systems and coordinate IT changes with support groups.

Who will excel?

• High standards and a strong work ethic.
• Resourcefulness and a proactive approach.
• Creativity and originality.
• Adaptability, willingness to pivot, and eagerness to learn.