IT Support Engineer

ZEMS IT; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

ZEMS IT is looking for an IT Support Specialist to provide top-notch technical support to customers and internal teams. The ideal candidate will have proven experience in IT support, strong knowledge of Windows and networking, and excellent communication skills. This role offers a competitive salary along with an opportunity to work in a dynamic team focused on innovation and customer satisfaction.

Benefits

Competitive salary and performance incentives

Qualifications

• 3-5 years experience in IT support preferred.
• Strong knowledge of Windows OS and basic networking.
• Familiar with printers, scanners, and routers.

Responsibilities

• Provide technical support to internal teams and customers via phone, email, or on-site.
• Troubleshoot hardware, software, and network-related issues.
• Maintain inventory and documentation of IT assets.

Skills

Technical Support

Communication Skills

Troubleshooting

Interpersonal Skills

Education

Diploma or Bachelor’s in IT

Computer Science

Tools

Windows OS

Microsoft Office Suite

Networking Equipment

Job description

About ZEMS IT:

ZEMS IT is a premier electronics and IT solutions provider in the UAE. We specialize in delivering high-performance computers, accessories, networking, and IT infrastructure support to both retail and corporate clients. Join a growing team that values innovation, customer satisfaction, and technical excellence.

Role: IT Support Specialist

Key Responsibilities:

• Provide technical support to internal teams and customers via phone, email, or on-site.
• Troubleshoot hardware, software, and network-related issues.
• Install, configure, and maintain desktop and laptop systems.
• Maintain inventory and documentation of IT assets.
• Assist in maintaining company networks, servers, and security protocols.
• Support e-commerce systems and ensure smooth operation of online sales platforms.
• Collaborate with other departments to implement new systems and updates.

Requirements:

• Proven experience in IT support or related role (minimum 3-5 years preferred).
• Strong knowledge of Windows OS, Microsoft Office Suite, and basic networking.
• Familiar with printers, scanners, routers, and other peripherals.
• Ability to diagnose and resolve technical issues efficiently.
• Excellent communication and interpersonal skills.
• Diploma or Bachelor’s in IT, Computer Science, or related field.

Preferred Skills:

• Experience with online retail platforms and ERP systems.
• Knowledge of cybersecurity practices.
• Certifications like CompTIA A+, Network+, or Microsoft Certified are a plus.

Why Join ZEMS IT?

• Competitive salary and performance incentives

More information about ZEMS IT visit ZEMS IT Webite

Skills

MCSE

CCNA