IT Support Engineer

Client of Fika Consultancy; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is looking for a skilled IT Support Engineer to enhance their team in Dubai. This role is perfect for individuals who possess strong technical knowledge and a commitment to resolving IT issues efficiently. You will be responsible for maintaining a secure IT infrastructure, providing technical support, and ensuring data security. If you thrive in a dynamic environment and are eager to contribute to a smooth operational flow, this opportunity is tailored for you. Join a forward-thinking company where your expertise will make a significant impact on daily business operations.

Qualifications

• 2-3 years of experience in IT support or a similar role.
• Strong knowledge of Windows OS and networking.

Responsibilities

• Provide technical support for hardware, software, and network-related issues.
• Monitor system performance and conduct regular maintenance checks.

Skills

Troubleshooting

Communication Skills

Technical Support

Problem-Solving

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Windows OS

Networking Tools

Backup Solutions

Job description

Fika Consultancy is seeking a skilled and resourceful IT Support Engineer to join our team in Dubai. This role is ideal for someone with strong technical knowledge and a passion for resolving IT issues efficiently, helping maintain a smooth and secure IT infrastructure for daily business operations.

Key Responsibilities:

1. Provide technical support for hardware, software, and network-related issues.
2. Install, configure, and maintain computer systems and IT equipment.
3. Respond to IT support requests via phone, email, or in-person.
4. Monitor system performance and conduct regular maintenance checks.
5. Troubleshoot system failures and identify root causes for issues.
6. Maintain IT documentation, including user guides and system configurations.
7. Ensure data security, backups, and compliance with IT policies.
8. Assist in setting up new user accounts, email configurations, and system access.
9. Liaise with external vendors for technical support and equipment procurement.

Requirements:

1. Bachelor's degree in Information Technology, Computer Science, or related field.
2. 2-3 years of experience in IT support or a similar role.
3. Strong knowledge of Windows OS, networking, and common office software.
4. Experience with servers, routers, and backup solutions is an advantage.
5. Excellent troubleshooting and communication skills.
6. Ability to work independently and prioritize tasks effectively.