IT Support Engineer

Purple Rock IT Solutions; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

An established industry player is seeking a passionate IT Support Engineer to join their dynamic team. In this role, you will provide exceptional enterprise-level assistance, diagnosing and troubleshooting software and hardware issues across both Windows and Mac environments. The ideal candidate will have a strong educational background in IT, Computer Science, or Software Engineering, along with hands-on experience in cloud technology and IT security. Enjoy a collaborative work environment with opportunities for professional growth, including vendor-specific training and certification programs. If you thrive on solving problems and assisting clients, this is the perfect opportunity for you.

Benefits

Medical insurance

Annual air ticket

Annual leave after completion of 1 year

Paid Training

Great peer network and learning environment

Qualifications

• Degree in IT, Computer Science, or equivalent is required.
• Minimum 2 years of UAE experience is mandatory.

Responsibilities

• Provide enterprise-level assistance and troubleshoot software/hardware issues.
• Act as a liaison between the company and customers for technical support.

Skills

Problem Solving

Technical Support

Client Communication

Troubleshooting

Documentation

Education

Degree in Information Technology

Degree in Computer Science

Degree in Software Engineering

Tools

Helpdesk applications

RMM tools (e.g., Ninja)

Windows Servers

Virtualization

Cloud Services

Job description

We are looking for a young, passionate IT Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. The ideal candidate is an all-rounder with strong experience in both Windows and Mac environments.

To be qualified for this role, you should hold a degree in a relevant field, such as Computer Science, IT, or Software Engineering. Microsoft, Cisco, Linux, or similar certifications are a plus. If you're naturally a problem solver, enjoy assisting people with computer issues, and can explain technical details in a clear and simple manner, we'd love to meet you.

Requirements

• Degree in Information Technology, Computer Science, or equivalent
• Minimum 2 years of UAE experience (mandatory)
• Since this is a junior role, younger candidates are preferred
• Strong experience working with Windows and Mac systems.
• Hands-on experience with Windows servers, virtualization, cloud services, IT security, backup scenarios, and disaster recovery solutions
• Ability to troubleshoot technical issues, document solutions, and provide excellent client support
• Willing to work with multiple clients and travel for projects if required
• Act as the primary liaison between the company and customers, handling troubleshooting, issue resolution, technical documentation, and proactive support
• Additional certifications in Apple, Microsoft, Linux, Cisco, or similar technologies are a plus
• Experience in cloud technology and data loss prevention software is a plus
• Prior experience with Helpdesk applications and RMM tools such as Ninja is a plus

Employment Type

• Full-time, Permanent

Benefits

• Salary: AED 5,000 - 7,000 per month
• Medical insurance
• Annual air ticket
• Annual leave after completion of 1 year
• Paid Training (a combination of vendor-specific training and certification programs)
• Great peer network and learning environment