IT Support Engineer

Noorka Logistics; Dubai; On-site; AED 40,000 - 70,000; Full time

Job summary

An established industry player in logistics is looking for a proactive IT Support Engineer to enhance their IT infrastructure in Dubai. This role is crucial for maintaining seamless operations and delivering exceptional technical support to internal users. You will be responsible for troubleshooting hardware and software issues, managing user accounts, and ensuring data backup protocols are effective. If you are passionate about technology and enjoy resolving technical challenges, this opportunity is perfect for you. Join a dynamic team where your skills will make a significant impact on the logistics industry.

Qualifications

• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows OS and networking protocols.

Responsibilities

• Provide first and second-level technical support for hardware and software issues.
• Monitor system performance and resolve issues promptly.

Skills

Windows OS

Networking Protocols

IT Security

Problem-Solving

Communication Skills

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Office Productivity Tools

Enterprise Systems

Job description

Noorka Logistics is seeking a skilled and proactive IT Support Engineer to join our team in Dubai. This role is essential for maintaining our IT infrastructure, ensuring seamless operations, and providing top-notch technical support to internal users.

Key Responsibilities

• Provide first and second-level technical support for hardware, software, and networking issues.
• Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
• Monitor system performance and resolve issues promptly to minimize downtime.
• Troubleshoot and resolve network connectivity problems.
• Maintain and update user accounts, email systems, and access controls.
• Ensure data backup and disaster recovery protocols are in place and functioning.
• Document support activities, procedures, and system configurations.
• Collaborate with external vendors and service providers when necessary.
  
  

Requirements

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience as an IT Support Engineer or similar role.
• Strong knowledge of Windows OS, networking protocols, and IT security.
• Familiarity with office productivity tools and enterprise systems.
• Excellent problem-solving skills and a service-oriented mindset.
• Ability to prioritize tasks and manage time effectively.
• Strong communication skills and a collaborative approach to support.
  
  

At Noorka Logistics, based in Dubai, we understand the importance of a reliable IT environment in the logistics industry. If you’re passionate about technology and enjoy helping others resolve technical challenges, we’d love to have you on our team.