IT Support Engineer

Casinetto; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in the FMCG sector based in Dubai is seeking an experienced IT Support professional. The ideal candidate will have at least 3–6 years of experience in IT support, a degree in Computer Science, and strong networking skills. Responsibilities include resolving user tickets, maintaining IT infrastructure, and ensuring security protocols. Knowledge of ERP systems and relevant certifications are preferred.

Qualifications

• 3–6 years of IT support experience, FMCG/Retail experience is a plus.
• Basic knowledge of ERP systems and databases.
• UAE driving license is an advantage.

Responsibilities

• Resolve user support tickets and provide hardware/software assistance onsite.
• Monitor, maintain, and troubleshoot networks and IT infrastructure.
• Ensure IT security, backup, and disaster recovery protocols are followed.

Skills

IT support experience

Networking knowledge

Problem-solving skills

End-user support

Education

Bachelor’s degree in Computer Science or related field

Tools

Fortinet

CCNA

CCNP

Job description

Roles and Responsibilities

Resolve user support tickets and provide hardware/software assistance onsite.

Monitor, maintain, and troubleshoot networks and IT infrastructure.

Ensure IT security, backup, and disaster recovery protocols are followed.

Maintain documentation of IT systems and procedures.

Maintain IT assets.

Be available for urgent 24x7 on-call support when required.

Desired Candidate Profile

• Bachelor’s degree in Computer Science or related field (mandatory).
• 3–6 years of IT support experience; FMCG/Retail experience is a plus.
• Strong knowledge of networking, servers, hardware, and end-user support.
• Basic knowledge of ERP systems and databases.
• Experience with firewall management (Fortinet preferred).
• Certifications like Fortinet, CCNA, CCNP are an added advantage.
• UAE driving license is an advantage.
• Proactive, detail-oriented, and strong problem-solving skills.

Preferred (Nice-to-Have)

• Work in a dynamic FMCG/Retail environment.
• Exposure to ERP and database systems.
• Opportunity to manage and improve IT infrastructure proactively.