IT Support Engineer

KAYALI; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a highly experienced IT Support Engineer to enhance their global IT infrastructure. This pivotal role involves ensuring seamless operation of cloud-based services, managing device fleets, and collaborating across departments. The ideal candidate will possess a strong background in IT support, particularly with Active Directory and networking. Join a vibrant team that values innovation and excellence in a dynamic environment, where your contributions will directly impact the company's mission to deliver exceptional fragrance experiences worldwide.

Benefits

Premium Medical/Dental/Vision coverage

Employee discounts on all Kayali products

Quarterly product gifting

Qualifications

• Proven experience in IT support, especially in cloud-based services.
• Strong knowledge of Active Directory and networking.

Responsibilities

• Install and configure computer systems, diagnosing faults.
• Manage Active Directory and ensure user permissions.

Skills

IT Support

Cloud Infrastructure Services

Active Directory

Networking

Device Management

Communication Skills

Collaboration

Data Security

Tools

Remote Monitoring and Management (RMM)

Mobile Device Management (MDM)

Job description

Who We Are

Fueled by passion, KAYALI was founded in 2018 by beauty mogul and fragrance fanatic, Mona Kattan. Translating to ‘my imagination’ in Arabic, KAYALI provides a modern fragrance experience inspired by Mona’s rich Middle Eastern heritage and the art of layering scents to help you create your mood; where sharing scents is a ritual and smelling good is both an act of goodwill and self-love. Mona collaborates with some of the world’s most renowned perfumers and sources the finest ingredients to create unique juices that are infinitely memorable, long-lasting, and cruelty-free. Each luxurious fragrance is an ode to true craftsmanship and tells a special story, from the addictive notes to the multi-faceted jeweled bottles.

Our Mission

To make everyone feel like the diamond they are! To build a global community of fragrance lovers through the power of scent and by providing them with the most innovative & luxurious fragrances, education and sharing our Middle Eastern fragrance rituals with the world.

Summary

KAYALI is currently seeking a highly experienced IT Support Engineer to play a pivotal role in ensuring the seamless operation of our IT infrastructure services on a global scale. Based at our Headquarters in Dubai, this role reports to the Global Technology Director and focuses on providing comprehensive support for our cloud-based infrastructure services. The ideal candidate will have a proven track record in IT support, with a strong emphasis on device management, networking, active directory services, and cloud platform expertise.

Essential Duties and Responsibilities

• System Installation and Configuration: Install and configure computer systems, diagnosing hardware and software faults, and resolving technical and application problems, both remotely and in person.
• Active Directory Management: Manage access across an Active Directory environment, ensuring secure and efficient user permissions.
• Collaborative IT Support: Adopt a collaborative approach to provide support for all IT and technology requests across departments, ensuring consistent and timely assistance throughout the year.
• Telco Carrier Management: Manage relationships with Telco carriers in the UAE, liaising with Account Managers to ensure service level continuity, device orders, and efficient management of business accounts.
• Office Equipment and Meeting Room Systems: Ensure the proper functioning of office equipment and meeting room systems, including providing user training and support for optimal usability.
• Global Device Fleet Management: Monitor and implement solutions across the global device fleet using Remote Monitoring and Management (RMM) and Mobile Device Management (MDM) tools.
• Cloud Infrastructure Expertise: Provide expertise and troubleshooting support for our cloud infrastructure platforms, overseeing hosting for files and software services.
• Onboarding and Offboarding Support: Work closely with the People & Culture department to ensure a smooth onboarding and offboarding process, meeting internal Service Level Agreements (SLAs).
• IT Procurement: Involvement in collaboration with vendors to purchase IT equipment.
• Inventory Management: Maintain up-to-date inventory assignments for internal devices (laptops, PCs, phones) across all global offices.
• Data Security and Governance: Demonstrate experience and understanding in data security, privacy, and governance, with a commitment to maintaining high standards in these areas.

Requirements

• Proven experience in IT support, with a focus on cloud-based infrastructure services.
• Strong knowledge of Active Directory, networking, and cloud platforms.
• Experience in Telco carrier management and relationship building.
• Proficiency in RMM and MDM tools.
• Familiarity with data security, privacy, and governance best practices.
• Excellent communication and interpersonal skills.
• Ability to collaborate effectively across departments.
• Previous experience in a global organization is a plus.

Our Benefits & Perks:

• Premium Medical/Dental/Vision coverage
• Employee discounts on all Kayali products
• Quarterly product gifting

Kayali is committed to building diverse and inclusive teams and upholding an equal employment workplace that is free from discrimination. We hire stellar individuals regardless of their race, color, ancestry, religion, gender identity, national origin, sexual orientation, age, marital status, medical conditions, disability, or veteran status. If you need reasonable accommodations at any point in the application or interview process, please let us know.