IT Support Engineer

P2P; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a detail-oriented IT professional to assist in security administration and user management. In this role, you will develop access control workflows, manage inquiries from internal users, and ensure effective onboarding and offboarding processes. The ideal candidate will have a strong commitment to personal development and possess excellent communication skills, capable of explaining technical issues to non-technical users. If you have a passion for IT and a desire to grow in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Minimum of 1 year IT experience preferred.
• IT certifications are advantageous.

Responsibilities

• Assist in security administration activities including user provisioning and access control.
• Manage onboarding and offboarding processes, including setting up laptops.

Skills

IT operations experience

Helpdesk services experience

IT certifications

G-Suite

OKTA

Windows

iOS knowledge

Job description

Key responsibilities include:

• Assist in security administration activities such as user provisioning, access control, endpoint management, threat prevention, and asset management.
• Develop and implement access control workflows.
• Handle inquiries from internal users and manage SLAs.
• Manage onboarding and offboarding processes, including setting up laptops and user accounts.

Technical skills & experiences required:

• General IT operations experience.
• Helpdesk services experience is a plus.
• IT certifications are advantageous.
• Minimum of 1 year IT experience preferred.
• Experience with G-Suite, OKTA, Windows, and basic iOS knowledge.
• Experience in physical office setup is a plus.

You are also expected to:

• Show a strong commitment to personal learning and development.
• Be detail-oriented with an analytical mindset.
• Possess good communication skills, able to explain technical issues to non-technical users.
• Proficiency in spoken and written English.