IT Support Engineer

Crypto.com; Dubai; On-site; USD 40,000 - 60,000; Full time

Job summary

Join Crypto.com as a vital part of our Security Team, focusing on user security in a dynamic and rapidly evolving cryptocurrency landscape. As a member of our team, you will assist in security administration activities and be part of a culture that values personal development and collaboration. This role requires strong IT operations experience and effective communication skills, ensuring that our systems remain secure against potential threats.

Benefits

Competitive salary

Medical insurance package with extended coverage

Attractive annual leave entitlement

Flexi-work hour and hybrid or remote setup

Internal mobility program for career advancement

Crypto.com visa card provided upon joining

Qualifications

• Minimum 1 year of IT experience preferred.
• Demonstrate strong commitment to personal learning and development.
• Proficiency in both spoken and written English.

Responsibilities

• Assist in security admin activities including user provisioning and access control.
• Develop and implement access control workflows.
• Handle internal user inquiries and IT support.

Skills

IT operations

Helpdesk Services

Analytical skills

Communication

Education

IT certifications

Job description

At Crypto.com, our dedication to user security is led by our highly experienced Security Team. Comprising an international roster of seasoned cybersecurity experts, our team leads the company's Security, Privacy, and Security Compliance endeavors.

The team includes holders of international patents for technologies integrated in our security architecture. Under the stewardship of a distinguished CISO recognized by the Forbes Technology Council and among the Global Top 100 CISOs, our team has consistently championed industry standards, acquiring certifications like ISO27001, ISO27701, ISO22301, PCI:DSS 3.2.1 (Level 1), NIST Tier 4, and SOC 2 Type II, in addition to the MPI License from Singapore MAS. Our Chief Information Security Officer reports directly to the CEO, underscoring the prioritization of security in our organization's hierarchy.

Our Security Team not only places great emphasis on credentials and expertise but also deeply values hands-on experience, rapid cognition, and dynamic learning. The challenges in the world of crypto are ever-evolving, and as such, our team prides itself on quick adaptability and robust teamwork, ensuring that we stay ahead of potential threats and always safeguard our user base.

Key responsibilities include:

• Assist in our security administration activities including but not limited to user provisioning, access control, endpoint management, threat prevention and asset management.
• Develop and implement access control workflows.
• Handle inquiries from internal users and SLA.
• Onboarding and offboarding process and setup laptops and user accounts.

Technical skills & experiences required:

• General IT operations experience including
• Helpdesk Services will be an advantage
• IT certifications will be advantages
• Minimum 1 year of IT experience will be advantage
• Experience with G-Suite or OKTA, also Windows and iOS on basic level
• Experience in Physical Office setup will be an advantage

You are also expected to:

• Demonstrate a strong commitment to personal learning and development
• Detail minded with an analytical mindset
• Good communication skills with an ability to explain complex technical issues to non-technical business users
• Proficiency in both spoken and written English

Life @Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Medical insurance package with extended coverage to dependents

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks:crypto.comvisa card provided upon joining

OurCrypto.combenefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

AboutCrypto.com:

Founded in 2016,Crypto.comserves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet. Built on a foundation of security, privacy, and compliance,Crypto.comis committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more athttps://crypto.com.

Crypto.comis an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way.Crypto.comvalues diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.