IT SUPPORT ENGINEER

NADIA GLOBAL; Abu Dhabi; On-site; AED 120,000 - 160,000; Full time

Job summary

A leading recruitment agency in Abu Dhabi is seeking an IT Support Engineer to provide technical support for IT systems and infrastructure in both office and offshore settings. The ideal candidate will have hands-on experience with network architectures, satellite communications, and problem-solving skills. The role requires strong communication abilities and may involve travel offshore to support marine operations.

Qualifications

• Hands-on experience with network infrastructure and security protocols.
• Strong knowledge of satellite communications technologies.
• Ability to work in a fast-paced marine environment.

Responsibilities

• Provide technical support for IT systems and infrastructure.
• Configure and maintain network architectures and security protocols.
• Administer and support satellite communication systems.

Skills

Technical support

Network infrastructure

Troubleshooting skills

Communication skills

Problem-solving

Tools

Microsoft Azure

Avaya

Job description

One of our clients in Abu Dhabi is looking for IT Support Engineer.

Key Responsibilities :

• Provide technical support for all IT-related systems and infrastructure both at office and offshore.
• Install, configure, and maintain computer systems, hardware, software, and network devices on vessels and at corporate offices.
• Manage centralized file and application services, including Servers, SAN / NAS, and workstation-level resources on vessels.
• Configure, monitor, and maintain network architectures, including LAN / WAN, Wi-Fi systems, and network security protocols.
• Hands‑on experience with network infrastructure, routing / switching, firewalls, and Wi‑Fi deployment
• Administer and support VSAT / FBB satellite communication systems to ensure reliable offshore connectivity.
• Manage servers, email systems, and cloud services such as Microsoft Azure and Office .
• Possess strong knowledge of satellite communications (GEO / MEO / LEO) and VSAT / FBB technologies.
• Administer IP telephony systems, such as Avaya or similar platforms.
• Maintain and update hardware inventory and associated maintenance records.
• Troubleshoot and resolve technical issues promptly to minimize downtime and ensure high availability.
• Collaborate with onshore IT teams to ensure integration and standardization of systems.
• Ensure all systems comply with internal IT policies and external regulatory requirements.
• Participate in after‑hours and emergency support on a rotational or as‑needed basis.
• Excellent troubleshooting, diagnostic, and problem‑solving skills.
• Ability to work independently in a fast‑paced, marine environment.
• Strong verbal and written communication skills.
• Willingness to travel offshore and support marine operations as required.