IT Support Engineer

Sundus Gulf; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company is looking for an IT Support Engineer in Abu Dhabi to oversee IT operations and provide technical support across healthcare locations. The ideal candidate will have a minimum of 2 years' experience, an IT degree, and relevant industry certifications. You will be part of a multicultural team, supporting various stakeholders and ensuring efficient IT service delivery across a diverse healthcare environment.

Benefits

Health Insurance

Qualifications

• 2+ years of experience in IT Support.
• Industry certifications like MCSE, CCNP, CCSA, CISA are required.
• Proficient in troubleshooting Windows and Mac OS.

Responsibilities

• Support IT operations and document issues.
• Assist end-users and troubleshoot IT-related issues.
• Install and configure new hardware and software.

Skills

Organizational skills

Customer service

Problem-solving

Communication

Education

Bachelor's or master's degree in IT

Tools

Manage Engine

JIRA Service Desk

ServiceNow

Windows OS

Mac OS

Active Directory

Exchange/Outlook

O365

Job description

Location : Abu Dhabi (Might be required to travel Dubai / Sharjah based on work needs)

Contract : 1 year and renewable

Experience : 2+ years of experience in IT Support. Industry certification in one or more of the following : MCSE, CCNP, CCSA, CISA, CA, CCSP, ISC, ITIL, etc.

Benefits : Health Insurance

Proficiency in any of the following languages : Arabic, English, Hindi

UAE Driving License

Role Purpose : As an Information Technologies Field Support Engineer on our team, you will perform support of IT operations, support system operations, document issues, and work directly with end-users across one or more CLIENT Healthcare locations.

Who you are :

You are an IT Support engineer with solid organizational skills, able to track and document interactions.

You are a professional experienced in providing Tier-1 and Tier-2 troubleshooting and support.

You are excited by IT systems and looking to grow your skills technically.

You are a self-starter, ready to research questions and collate data points.

You are a team player, ready to assist your colleagues and receive help from others.

You have strong customer service skills, ready with patience and a smile for IT customers.

You enjoy collaborating in a multicultural and diverse environment that expands to include various geographic locations across the healthcare services landscape from patents to laboratories.

You have stellar communication skills, effectively expressing yourself you convey and receive information in a clear, credible, and consistent manner.

Basic Requirements :

Familiar with troubleshooting common productivity tools such as : o Windows OS Advanced o Mac OS Advanced o Experience with Active Directory User Management Intermediate o Exchange / Outlook Intermediate o Manage Engine, JIRA Service Desk or ServiceNow Intermediate to Advanced o O365 Advanced o SCCM Intermediate o BitLocker - Intermediate

Install, test, and configure new workstations, peripheral equipment, and software.

Diagnosing and resolving technical issues with the end-user devices and their peripherals such as printers, card readers, scanners etc., basic clinical / business applications support, radiology, Lab equipment's and Biomed devices

Installing, configuring, and setting up hardware and software as when required

Maintaining accurate records of service calls, repairs, and support provided.

Maintain Up-to-date inventory and storeroom management.

Ad hoc support for the project teams and department movements

Assisting with network-related problems, including connectivity issues, Wi-Fi setup, and basic network configurations

Ensuring that all IT equipment and systems comply with the IT Security policies and guidelines.

Experience with Citrix environment.

Collaborating with the L2 and L3 tam to escalate and resolve complex technical issues.

Experience with IT ticketing systems.

Experience with troubleshooting physical hardware : laptops, cellular devices, printers, Structured Cabling.

Experience in Mac OS and Windows is essential, familiarity with common software issues with Mac OS and Windows operating systems.

Capable of researching technical issues using external resources, i.e. support forums, vendor documentation.

Proficiency in written and spoken English.

2-5 years' experience working for complex and fast paced organization.

Exceptional customer service skills and well experienced in customer interaction - able to translate issues and requests.

Bonus :

Experience with Manage Engine Workflow Set Up, Config and Maintenance

Experience maintaining Windows servers and systems.

Experience troubleshooting secure printing.

Proficiency in any of the following languages : Arabic, English, Hindi

UAE Driving License

Knowledge, Skills, and Experience

A minimum of a bachelor's degree (or equivalent) and a strong interest in IT metrics and operations.

Minimum of 2 years professional experience in IT Support.

The incumbent must have an in-depth understanding of IT governance frameworks, strong knowledge of IT best practices and protocols, operational risk management, and in-depth knowledge and expertise of CLIENT's operations, including IT practices. Specific expertise should include :

IT Management practices and protocols, including in-depth knowledge of international IT standards.

Solid knowledge of IT and Operations Audit methodology

A practical and proactive problem-solver who possesses strong business acumen and is confident, mature, and calm.

Excellent time management skills with the ability to prioritize and multitask and work under shifting deadlines in a fast-paced environment.

Ability to work independently and in a team environment with both the local and global Compliance and Legal teams and the information security teams.

Excellent written and verbal communication skills.

Ready to work across the week in different shifts and locations.

Qualifications

Bachelors or master's degree in IT, (or Equivalent)

Industry certification in one or more of the following : MCSE, CCNP, CCSA, CISA, CA, CCSP, ISC, ITIL, etc.

It Support Engineer • Abu DHabi, United Arab Emirates