IT Support Engineer

Marine Capabilities (Marcap) LLC; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology solutions provider in the United Arab Emirates is seeking an experienced IT Support Engineer. You will provide technical support, ensuring smooth operation of IT systems and networks. The ideal candidate has at least 3 years of experience, a degree in IT or related field, and strong troubleshooting skills. This role requires excellent communication and customer service skills, along with proficiency in Microsoft Office 365 and knowledge of IT security best practices.

Qualifications

• Minimum of 3 years' experience in a similar IT support role.
• Strong knowledge of computer systems, networks, and software applications.
• Familiarity with IT security best practices.

Responsibilities

• Act as the first point of contact for users seeking technical assistance.
• Ensure optimal performance of computer systems.
• Install and configure computer hardware and software applications.
• Monitor and maintain IT infrastructure.

Skills

Technical support

Troubleshooting

Customer service

Communication

Microsoft Office 365

Education

Bachelor's degree in Information Technology or related field

Tools

Diagnostic tools

CompTIA certifications

Cisco certifications

Job description

Marine Capabilities (Marcap) LLC is seeking a skilled IT Support Engineer to join our dynamic team. The ideal candidate will be responsible for providing technical support and ensuring the seamless operation of IT systems and networks within the organization.

Responsibilities

• Act as the first point of contact (Helpdesk) for users seeking technical assistance via phone or email.
• Ensure optimal performance of computer systems and maximize user productivity.
• Install and configure computer hardware, operating systems, and software applications.
• Monitor and maintain IT infrastructure, including computer systems and networks.
• Demonstrate proficiency in Microsoft Office 365 Suite (Outlook, Word, Excel, PowerPoint).
• Assess technical issues and determine the most effective solutions based on available information.
• Perform remote troubleshooting using diagnostic tools and techniques.
• Escalate unresolved issues to higher-level support teams as necessary.
• Provide timely and accurate updates on the status of IT support tickets.
• Document incidents, resolutions, and system events in detailed logs.
• Follow up on open tickets and ensure all updates are properly recorded.
• Maintain scheduled backups and ensure secure storage of backup.

If you are a proactive IT professional with a passion for solving technical challenges and supporting users, we encourage you to apply!

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field

Minimum of 3 years' experience in a similar IT support role within the UAE

Proven experience as an IT Support Engineer or similar role

Strong knowledge of computer systems, networks, and software applications

Experience with troubleshooting hardware and software issues

Familiarity with IT security best practices and standards

Excellent communication and customer service skills

Ability to work independently and manage multiple tasks effectively

Relevant technical certifications (e.g., CompTIA, Cisco) are a plus

Willingness to learn and adapt to new technologies