IT Support Associate

Maersk Kanoo (Emirates) - L.L.C; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in integrated logistics is looking for an Onsite IT Support Technician to provide crucial technical support, manage IT infrastructure, and ensure seamless operations across various locations in Dubai. Candidates should possess strong troubleshooting skills, proactive solutions orientation, and meet specific local residency requirements.

Qualifications

• 3-5 years experience in onsite IT support roles.
• Family book is mandatory (Emirati + family book).
• Proactive and adaptable approach required.

Responsibilities

• Provide onsite support to Transport & Logistics brands.
• Manage Asset Life Cycle activities for IT equipment.
• Conduct IT clinics and training for business users.
• Support multiple locations and offices.

Skills

Incident/Request Management

Troubleshooting LAN Cabling

Cyber Security Standards

Problem Solving

Job description

Maersk is a global leader in integrated logistics, pioneering the industry for over a century.

Driven by innovation and transformation, we continuously redefine what’s possible—setting new benchmarks in efficiency, sustainability, and excellence. At Maersk, we believe in the strength of diversity, the impact of collaboration, and the importance of continuous learning. Our people reflect the global communities and customers we serve, and we’re committed to creating an inclusive environment where everyone can thrive. With a presence in over 130 countries and a workforce of more than 100,000 strong, we’re united by a shared mission: to shape the future of global trade and logistics.

Join us as we embrace cutting-edge technologies and unlock global opportunities. Together, let's chart a course toward a smarter, more sustainable future with Maersk.

We are currently seeking passionate individuals to join our dynamic IT team.

Position: Onsite IT Support Technician

Role Overview: You'll be at the heart of delivering hands-on technology support, ensuring seamless end-user experiences, managing onsite IT infrastructure, and supporting workplace services, data centers, projects, asset management, procurement, and end-users. You will also serve as a key escalation point for remote support during critical incidents requiring onsite expertise.

Key Responsibilities:

• Provide onsite support to various Transport & Logistics brands and business units, with a minimum of 3-5 years of experience in incident/request management.
• Manage Asset Life Cycle activities, including installation, moves, additions, changes, and decommissioning of IT equipment (PCs, laptops, printers, servers).
• Support office move planning and facilities management regarding hardware and software asset management, tracking, and auditing.
• Conduct IT clinics and training sessions for business users.
• Troubleshoot LAN cabling and coordinate local IT infrastructure issues.
• Provide on-call support for critical incidents outside normal hours, including weekends, as part of Business Continuity planning.
• Support multiple locations and offices, with some travel required.
• Follow Cyber Security standards and procedures.
• Provide VIP support as per SLA agreements.
• Assist with procurement of hardware following Maersk procedures.
• Coordinate hardware/software upgrades, regional consolidation, and warehouse/office move projects.
• Support warehouse operations in Dubai South, Industrial City, and the free zone, including supporting RF guns, label printers, network infrastructure, and printers.
• Support meeting room infrastructure and data center management.
• Assist with procurement for UAE, Oman, and Qatar regions.
• Maintain flexibility, willingness to work extended hours, and out-of-the-box problem-solving skills.

Requirements: Family book is mandatory (Emirati + family book).

Note: The role involves physical activity, supporting technical infrastructure, and requires a proactive, adaptable approach.

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