Enable job alerts via email!

IT Support Analyst

MENA Recruit Pty

Dubai

On-site

AED 120,000 - 200,000

Full time

30+ days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

An established international law firm is seeking a dedicated IT Support Analyst to join their dynamic team in Dubai. This role focuses on delivering top-notch customer service while providing comprehensive IT support across various platforms. The ideal candidate will possess a strong background in troubleshooting, particularly with MS Windows and Office applications, and will have experience in a fast-paced service desk environment. If you thrive in a collaborative atmosphere and are eager to tackle IT challenges, this opportunity is perfect for you. Join a forward-thinking organization that values innovation and excellence in service delivery.

Qualifications

  • Experience in a busy Service Desk supporting a large customer base.
  • Sound knowledge of MS Windows and Office, especially Outlook and Word.

Responsibilities

  • Provide IT support and take ownership of IT issues through to resolution.
  • Support and troubleshoot telephone systems and log tickets in ITSM.

Skills

Customer Service
IT Support
Troubleshooting
Communication Skills

Tools

MS Windows
MS Office
Active Directory
SCCM
Document Management Systems
ITSM Software

Job description

#Hiring IT Support Analyst to be based in Dubai!
Salary Range: AED16000 - AED18000 depending on experience.
Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

Requirements and Qualifications:
  1. Amenable to working in-office 5 days a week.
  2. Experience of working on a busy and demanding Service Desk supporting a large international customer base, ideally within a legal practice.
  3. Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word.
  4. A good understanding of PC Hardware and software setup and configuration.
  5. Knowledge of Document Management Systems, preferably iManage.
  6. Experience of using Active Directory.
  7. Understanding of a software deployment package such as SCCM.
  8. Knowledge of legal specific applications such as InterAction Intapp is an advantage.
  9. Experience of troubleshooting and supporting telephone systems.
  10. Experience of logging tickets in ITSM call logging software.

If this sounds like the role for you, please reach out or send your CV/resume and covering letter.

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.