IT Support Analyst

Arup; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global engineering consultancy is seeking an IT Support Analyst in Dubai to provide user-focused IT support. Responsibilities include resolving desktop issues, configuring IT hardware, and ensuring effective service management. The ideal candidate has strong technical skills, experience in Microsoft environments, and excellent communication abilities.

Benefits

Competitive benefits package

Private medical insurance

Global profit share scheme

Qualifications

• Experience providing desktop support in Microsoft environments.
• Knowledge of troubleshooting video conferencing tools.
• Ability to engage with users and tailor support.

Responsibilities

• Act as the first point of contact for Digital Technology requests.
• Configure and maintain IT hardware and software.
• Troubleshoot technical issues or escalate to specialist teams.

Skills

Desktop support

Technical problem-solving

Communication skills

ITIL principles

Tools

Windows

Office 365

ServiceNow

Adobe

Autodesk

Job description

Joining Arup

Arup’s purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world. This role sits within Arup’s Digital Technology group, specifically in the Client Services team, which is part of the Service Management pillar. The team plays a vital role in delivering high-quality, user-focused IT support across our global offices, helping to ensure that our people have the tools and services they need to do their best work. Client Services is at the heart of day-to-day digital operations—resolving issues, enabling collaboration, supporting infrastructure, and acting as a trusted bridge between technology and the business. We work closely with other Digital Technology teams to deliver a seamless and responsive support experience for all staff.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective – in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning – to Arup, to your career, to our members and to the clients and communities we serve.

We are looking for an IT Support Analyst to join our Digital Technology team who will be based in UAE, supporting our Dubai Office. This role is ideal for someone who enjoys solving technical problems, engaging with people, and helping deliver reliable and innovative IT services in a fast-paced, global environment.

• Act as the first point of contact for Digital Technology requests, engaging with staff to understand their needs and provide support across desktop systems, infrastructure, cloud services, and enterprise applications.
• Configure, deploy, and maintain IT hardware and software including laptops, printers, mobile devices, and video conferencing equipment.
• Troubleshoot and resolve technical issues or escalate to specialist teams, ensuring timely and effective resolution based on impact and priority.
• Support service management processes using tools like ServiceNow, assist with software licensing, asset tracking, and compliance activities.
• Engage with local leadership to provide updates on technology issues and initiatives; deliver training and guidance to business users; and contribute to documentation, knowledge sharing, and inclusive team collaboration.

Did you know: Our Digital Technology team are proud previous winners of the IT Team of the Year at the Chartered Institute of IT’s UK IT Industry Awards.

Is this role right for you?

• Experience providing desktop support in Microsoft environments within regional or global organisations, with strong knowledge of Windows, Office 365, and hardware support across PCs, Macs, and mobile devices.
• Skilled in supporting video conferencing tools, printers, and multifunction devices, with a solid understanding of ITIL principles and use of ITSM platforms like ServiceNow.
• Familiarity with enterprise tools and industry-specific applications such as Adobe, Autodesk, Bentley, Trimble and Bluebeam.
• Strong communication and collaboration skills, with the ability to build trusted relationships and tailor support to a range of user needs.
• Technically curious, adaptable, and detail-oriented, with a commitment to continuous learning and delivering high-quality support in fast-paced environments.
• Not ready to apply just yet, or have a few questions? Please email [e-mail]. Please note that all applicants must apply directly via the job portal and applications sent via email will not be considered. If this role is not quite what you are looking for, but you are interested in other opportunities for a future with purpose, please sign up to our Talent Community where you will be kept up to date with roles suitable for you to shape a better world.

What we offer you

At Arup, we care about each member’s success, so we can grow together. Guided by our values, we provide an attractive total reward package that recognises the contribution of each of our members to our shared success. As well as competitive, fair and equitable pay, we offer a career in which all of our members can belong, grow and thrive – through benefits that support health and wellbeing, a wide range of learning opportunities and many possibilities to have an impact through the work they do.

• We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup’s legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.
• We care about you and want you to perform at your best, which is why we offer one of the most competitive benefits packages in our sector.
• As a member organisation, everyone shares in our success through a global profit share scheme (payments are dependent on the firm’s financial performance).
• We also provide private medical insurance, Life assurance, Accident insurance and Income protection cover. In addition, you’ll have access to flexible benefits to help you look after all aspects of your wellbeing and give you the freedom and flexibility to find the best solutions for you, your family, and your individual needs.

Different people, shared values

Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. We welcome applications from individuals of all backgrounds, regardless of age (within legal limits), gender identity or expression, marital status, disability, neurotype or mental health, race or ethnicity, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas – this drives our excellence. Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion – we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at Careers - Your Life at Arup.

We are committed to making our recruitment process and workplaces accessible to all candidates. Please email [e-mail] to let us know if you need any assistance or reasonable adjustments throughout your application or interview process, and/or to perform the essential functions of the role. We will do everything we can to support you.

Our Application Process

To understand what to expect next, please visit our Careers page. Our aim is to make this process as streamlined and easy as possible for our applicants.

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