IT Support

Sharjah Art Foundation; Sharjah; On-site; AED 120,000 - 200,000; Full time

Job summary

A cultural organization in Sharjah is seeking a proactive IT Support professional to provide first and second-level support for end-users. Responsibilities include troubleshooting hardware/software issues, managing user access, and ensuring a smooth IT experience across various locations. Ideal candidates will have a diploma or bachelor’s degree in IT, along with 2–4 years of relevant experience and technical certifications. This role promises to enhance your skills and provide valuable contributions to IT operations.

Qualifications

• 2–4 years of experience in IT desktop support or technical support roles.
• Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified).
• Proficient in common enterprise applications.

Responsibilities

• Provide technical support for end-users, addressing hardware and software issues.
• Assist with user onboarding and offboarding.
• Monitor and maintain IT asset inventory across locations.

Skills

Analytical skills

Troubleshooting

Communication skills

Teamwork

Attention to detail

Education

Diploma or bachelor’s degree in information technology or Computer Science

Tools

Windows 10/11

MAC OS

Remote tools (RDP, AnyDesk, TeamViewer)

Job description

IT Support

We are seeking a proactive and technically skilled IT Support to provide first and second-level support for end-users. The role involves troubleshooting hardware/software issues, managing user access, maintaining systems, and ensuring a smooth IT experience across the organization, including remote sites.

Roles and Responsibilities:

1. Provide timely and effective technical support for end-users, addressing issues related to desktops, laptops, printers, and other IT peripherals.
2. Assist with user onboarding and offboarding, including hardware provisioning, account creation, and access management.
3. Communicate clearly and professionally with users and IT team members to resolve technical issues.
4. Install and configure necessary hardware such as printers, scanners, and other peripheral devices on user workstations.
5. Set up and support VPN configurations on both Windows and macOS, including integration with MDM platforms.
6. Offer support to remote site users using remote access tools, with occasional on-site visits when required.
7. Monitor and maintain the IT asset inventory across all locations, ensuring accurate and up-to-date records.
8. Support basic networking equipment including switches, Wi-Fi access points, and assist with firewall/router configuration at remote sites.
9. Perform health checks on user systems to ensure optimal performance and uptime.
10. Install, configure, and troubleshoot desktop and laptop systems, including operating systems such as Windows 10/11 and macOS.
11. Diagnose and resolve software (Cloud, Engineering, and other enterprise applications), hardware, and networking issues.
12. Manage and support users in Microsoft Active Directory, Exchange, and other related systems.
13. Perform routine system maintenance including OS patching, antivirus updates, and performance tuning.
14. Enroll, manage, and support users on the biometric attendance/access control system.
15. Enforce IT security policies and best practices across end-user systems to ensure compliance and data protection.
16. Provide technical support for conferencing tools such as Zoom, Microsoft Teams, and Google Meet, including setup and troubleshooting of audio/video equipment.
17. Support and configure email clients such as Outlook on desktops and mobile devices.
18. Ensure timely patching and firmware updates for both hardware and software in compliance with IT policies.
19. Support mobile device management including enrollment, configuration, and troubleshooting of tablets.
20. Monitor system performance and user feedback to identify and recommend areas of improvement.
21. Maintain and troubleshoot shared network resources such as file shares, mapped drives, and shared printers.
22. Respond to IT incidents outside business hours as part of an on-call rotation or emergency support duty.
23. Ensure secure disposal or wiping of data from old systems before recycling or reassignment.

Educational Background & Experience:

• Diploma or bachelor’s degree in information technology, Computer Science, or a related field.
• Relevant technical certifications preferred (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator, ITIL Foundation, or similar).
• 2–4 years of experience in IT desktop support or technical support roles.

Technical Skills:

• Proficient in Windows 10/11, MAC OS and common enterprise applications.
• Good understanding of LAN/WAN, TCP/IP, DNS, DHCP, and basic firewall concepts.
• Experience supporting remote users via remote tools (RDP, AnyDesk, TeamViewer, etc.).
• Basic understanding of ITIL processes and best practices
• Strong analytical and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Ability to prioritize and handle multiple tasks in a fast-paced environment.
• Attention to detail and commitment to providing high-quality support.
• Team-oriented with a willingness to share knowledge and assist colleagues.