IT Support

ADC; Fahid Island; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology company is seeking an IT Support professional to provide technical assistance by diagnosing and resolving hardware, software, and network issues. The role involves managing user accounts and ensuring the smooth operation of IT systems. Ideal candidates will have a diploma or bachelor’s in IT and experience with Windows, macOS, and Active Directory.

Qualifications

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar.
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory and user account management.

Responsibilities

• Provide technical assistance to users by diagnosing and resolving issues.
• Manage user accounts and monitor system performance.
• Document technical processes and implement updates.

Skills

Problem-solving skills

Technical knowledge

Effective communication

Education

Diploma or Bachelor’s in Information Technology

Tools

Windows (7–11)

macOS

basic Linux

Active Directory

Microsoft Office 365

Job description

LocationAbu Dhabi Island And Internal Islands City

SpecialismInformation Technology / Software Development / IT Support

The IT Support professional provides technical assistance to users by diagnosing and resolving hardware, software, and network issues. They ensure the smooth operation of IT systems, support end-users with troubleshooting, and maintain IT infrastructure to minimize downtime. The role involves coordinating with other IT teams to implement updates, upgrades, and security protocols.

In addition to reactive support, IT Support manages user accounts, monitors system performance, and documents technical processes. Strong problem-solving skills, technical knowledge, and effective communication are essential to deliver reliable support and maintain business continuity.

• Diploma or Bachelor’s in Information Technology, Computer Science, or similar. Relevant certifications (preferred): CompTIA A+, Network+, Microsoft MCSA/MCITP, ITIL Foundation
• Proficient with Windows (7–11), macOS, and basic Linux.
• Experience with Active Directory, user account management, and Microsoft Office 365.
• Competent in diagnosing and resolving hardware, software, and network (LAN/WAN, DNS, TCP/IP, VPN) issues.
• Familiarity with helpdesk ticketing systems